Property Manager - 12 months FTC (Liverpool ONE)

Landsec; Liverpool; On-site; GBP 45,000 - 60,000; Full time

Job summary

Landsec in Liverpool is seeking a Property Manager to support the Liverpool ONE asset and other retail sites. You will help maximise asset performance, manage service charge spend, and ensure lease compliance while working with Centre teams, Elevate partners and internal stakeholders.

As part of the Property Management team, you will drive strategic plans, oversee budgets, and coordinate with asset management and leasing teams to deliver quality guest experiences and value for money across the

Qualifications

• RICS or equivalent property management qualification is essential.
• Experience with landlord and tenant legislation.
• Strong organisational and communication skills.
• Customer care focus and ability to manage multiple stakeholders.

Responsibilities

• Lead service charge management and budget delivery for assets.
• Coordinate with Centre Management, Finance and Asset Management teams.
• Liaise with occupiers, brand partners and internal stakeholders to resolve issues.
• Support lifecycle replacement projects and capital works with minimal occupancy disruption.
• Ensure compliance with lease terms, repairs, and general property standards.
• Contribute to ESG objectives and guest experience across a retail portfolio.

Skills

RICS qualification

Lease management

Stakeholder liaison

Budgeting

Education

RICS or equivalent qualification

Job description

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

Location

The role will be based at Liverpool ONE. There will be the need for occasional travel to other retail sites around the country and London Victoria as and when required.

The role

The world of retail is continually evolving and changing. Whilst the way people shop is changing, our guests still expect great service and an exceptional experience when they visit us. The brand partners we work with expect us to provide a brilliant platform for them to deliver excellence and make money.

At Landsec, we have ambitions for ourselves too. We don’t want to meet those expectations. We want to exceed them. We want to be the preferred partner for the businesses we work with. We want to be a leader in the field of retail and mixed-use schemes.

That’s quite a challenge, which is where you come in as Property Manager. The role requires an experienced management surveyor to support the existing teams in their mission to deliver exciting strategic plans for the assets, protect and enhance performance and investment values of assets held in the Retail Portfolio.

As part of the retail operations team, the Property Manager will be involved in all aspects of property management, providing expertise to maximise property management performance and associated expenditure including service charge and wider property related spend.

The Team

The role will report into the existing Property Manager and they will be part of the Liverpool ONE team. The role will also be closely aligned to the wider operations teams both in Victoria, at our retail destinations and across the Elevate platform.

Involvement in service charge expenditure and performance, liaising with customers, Elevate partners and internal stakeholders, to ensure that Landsec’s key objectives are delivered (value for money, GX, supporting the delivery of Landsec’s P&L). Working alongside the asset management, consumer and leasing teams, the role will provide expertise and guidance to ensure that business objectives are delivered.

Principle Accountabilities

• Working closely with internal stakeholders and supporting the wider Retail business function, assist in the successful delivery of the execution and implementation of the strategic plan for each asset in line with its placemaking vision.
• To work closely with the Asset Director to deliver the P & L budget for your assets
• Working with the Centre Management teams, liaise with the Property Finance and Asset Management team, to ensure that the service charge is delivered in line with the principles of the RICS professional standards, 2nd edition.
• Working with the Property Finance team, liaising with the Centre and Asset Management teams, support the delivery for the financial creation and reporting of the service charge, including the timely completion of the annual service charge and year end booklets.
• Working with Centre teams to resolve any service charge queries from brand partners and their appointed consultants.
• To report on and support the Retail Delivery team on approving and co-ordinating tenant fit out and re-fit applications
• To support the Capital Projects team on Lifecycle Replacement projects and general maintenance, coordinating with centre management to ensure seamless delivery and minimal impact on occupiers and Guests.
• To report on and support the Capital Projects team on completing dilapidation claims, maintaining a commercial focus on outcomes.
• To support the Asset and Brand teams on all leasing support requirements, inc. temporary leasing/storage leasing, obtaining and checking lease plans, EPCs, completion statements etc.
• Compliance – support the Asset & Brand team as required on all lease compliance such as repair, use, alienation, lease breaches, lease interpretation, legislation changes.
• To lead on minimising/mitigating Landlord costs, including:
• business rates, proactively managing and reporting on mitigation strategy and rates refunds.
• support internal utilities team on managing utilities costs.
• providing advice on the management and recovery of service charge spend.
• Working with the in-house Data teams to ensure lease data is up to date. Deal with occupier queries on rent, service charges and other management matters.
• Working closely with the Centre teams and Elevate partners, coordinate and support on all insurance claims and commercial outcomes.
• Work with the Operations team to support the delivery of excellent guest experience execution, ESG objectives and compliance across the retail portfolio and Elevate platform.
• Work with the Retail Asset team and Investment team to deliver data required for analysis of valuation and income performance, providing support with the transaction process of sales and acquisitions for assets.
• Work closely with brand partners, including residential providers, on day to day matters including repairs, maintenance etc.
• RICS or similar property management related qualification or extensive experience
• Sound knowledge of Landlord and Tenant Legislation and lease interpretation
• Demonstrates the ability to build effective relationships with customers, colleagues and suppliers
• Demonstrates sound knowledge and awareness of company procedures and the need for providing quality standards
• Customer care focus and Good organisational and procedural skills