Associate Director - Property Management Surveying

JAA-Jones Lang LaSalle Limited; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

JLL is seeking an Associate Surveyor to join our Property Management team in Croydon. The role focuses on financial management, service charges, and client liaison, with responsibilities spanning budgeting, reporting, and ESG initiatives.

The position is site-based four days a week, working closely with the site operations team. The candidate should have proven property management experience and strong financial acumen, supporting client reporting and portfolio optimisation in a retail or

Qualifications

• Proven history in property management, ideally within retail or commercial environments.
• Experience with budgeting and financial reporting for property portfolios.
• Ability to manage client relationships and monitor KPI targets.
• Strategic thinker capable of aligning asset strategies with client needs.

Responsibilities

• Financial management including service charge accounting and reporting.
• Liaise with clients and tenants to manage cashflow and supplier payments.
• Oversee credit control processes and AP KPIs.
• Prepare budgets and reconcile in line with RICS guidelines.
• Lead ESG initiatives and align with PMA requirements.

Skills

Property management

Budgeting

Financial reporting

Client relationship management

Strategic thinking

Tools

MS Office

JLL property management systems

Job description

Associate Surveyor - Property Management

Croydon, London E14 5GX

Applying to

Associate Surveyor - Property Management

Posted 5 Days Ago Full Time Less than 10 Applies

Croydon, London E14 5GX

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You , personally and professionally

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry ; and we support them through professional growth, flexibility, and personali s ed benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you are looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location:

Croydon

On-site –Croydon,GBR

This is a site-based role 4 days a week.

Working closely with the site-based operation team will be key to success.

The client is also based on site

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You , personally and professionally

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you are looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location:

Croydon

On-site –Croydon,GBR

What your day-to-day will look like:

Financial Management including service charge:

• Ensure accuracy of all financial data and reporting, including occupier charges.

• Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.)

• Oversee and support credit control process.

• Approve invoices, meeting KPIs on Accounts Payable actions.

• Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time.

• Prepare and reconcile budgets in accordance with RICS guidelines.

ESG:

• Lead on ESG initiatives andimplementation .

• Align client's ESG strategy with JLL's roles and responsibilities under the PMA.

Data and Systems Management:

• Maintain all data held on internal systems to ensure accuracy within JLL and client KPI’s.

• Maintain accuracy of all occupier data, including managing and reporting on key lease event data.

• Proficiency in MS Office and JLL property management systems .

Supplier and Facility Management:

• Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers.

Inspections:

• Ensure all portfolio sites maintain high standards of presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently .

• Ensure that all properties are present ed to a high standard using the JLL site presentation tool to record and manage and issues.

Transactions:

• Manage transitions in/out at client and property level.

• Supporting with property management due diligence in relation to any purchases.

• Ensuring properties are ready for sale and support with disposal.

Client reporting:

• Manage client reporting timelines and issue reports as per the PMA.

• Attend and take notes at client meetings, including preparing reports and taking minutes .

• Understand and adhere to the client PMA, their asset strategies and KPIs.

Lease and Legal Management:

• Manage lease and license process, including drafting recommendations and instructing solicitors.

• Support wider transactional activity, including sales and lettings (i.e. CPSE's)

• Ensuring tenant compliance with lease covenants, recommending remedies to breaches, and managing any issues through to conclusion.

Occupier engagement:

• Proactively engage with occupiers to maintain high levels of customer satisfaction.

• Gather intelligence on tenant business activity to feed into client business plans .

Specialisation:

• Recognition as a Subject Matter Expert.

Health & Safety:

• Understand Health & Safety compliance and implement necessary measures.

• Work closely with the Site Operations and JLL HSE team to mitigate H&S risks and maximise compliance.

Insurance:

• Support insurance renewal process by ensuring accuracy of renewal data.

• Able to lead and manage complex insurance claims.

• Manage and implement insurance risk mitigation measures.

Void property management & monitoring:

• Working with the Site Operations Team, manage vacant property and undertake necessary management actions including those specified by the Client’s insurer .

Additional Responsibilities:

• Assist in preparing and delivering property management reports as required .

• Consult with third party specialists in relation to management issues as required .

• Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders, neighbours and statutory bodies.

Candidate Profile

Professional Background:

• Proven history in property management, ideally within retail environment with broad sector experience and preferably at least 10 years PQE.

• Maintains knowledge of commercial property legislation and industry best practices.

Strategic Capabilities:

• Demonstrates strategic thinking and the ability to craft innovative solutions for complex challenges.

Commercial Acumen:

• Skilled at building and maintaining client relationships.

• Proactive in identifying and pursuing