Property Manager

Leaders Romans Group; Oxford; On-site; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a driven individual to join their Headington branch as a Property Manager. This exciting role offers the opportunity to deliver exceptional service while being part of a supportive team. You will be trained in Property Management, making this a perfect chance for those looking to step into a rewarding career. With a focus on integrity and teamwork, you will manage tenant relations and ensure compliance with property regulations. The company values diversity and inclusion, encouraging applications from all backgrounds. Don’t miss out on this chance to grow and potentially advance into leadership roles!

Benefits

30 days holiday including bank holidays

Carry over holiday allowances

Salary sacrifice pension

Employee assistance programme

Staff discounts

Refer a friend bonus

Department business referrals bonus

Qualifications

• Background in Property Management is beneficial but not essential.
• Passion for service and integrity are key to success.

Responsibilities

• Provide excellent telephone and written communication during tenancies.
• Manage tenant maintenance requests and communicate solutions to landlords.
• Ensure compliance with property legislation and maintain high communication levels.

Skills

Property Management

Communication Skills

Customer Service

Problem Solving

Education

No specific educational requirement

Job description

Scott Fraser are looking for a driven individual to join our successful Headington branch as their new Property Manager. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.

To be successful in this role a background in Property Management will be beneficial, but is not essential. We will train you! You just need to be passionate about the service you offer and bravely step out of your comfort zone to provide the best service, pride yourself on integrity and respect your peers by knowing you are working as one team to achieve the same goal.

Your role: Property Manager

Location: Headington, Oxford

Total package: up to £26,500 OTE

We have a long list of benefits which is just our way of giving back to recognise our employee’s hard work. Here are just a few:

• 30 days holiday (including bank holidays) – increased by 1 extra day a year of service up to 35 days
• Carry over holiday allowances to the following year
• Salary sacrifice pension – more money in your pocket through NI savings
• Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders
• Staff retail, utilities and holiday discounts including experience days
• Refer a friend bonus
• Department business referrals bonus

What will your day to day look like?

• You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor.
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well being’ calls to the landlord.
• Working with the property management team to ensure that all works are completed and invoiced within 21 days and updating customers on progress.
• Working with the property management team to ensure that all mandatory compliance/legislation is in place on all properties; if this has not occurred, to ensure that company process has been followed.
• Working with the Property inspection clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames.
• Dealing with non-managed deposits who are part of the No Deposit Scheme.
• To ensure check out process is followed and communication is sent out within company process via the Depositary site.
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units.
• To maintain high levels of communication to internal and external customers.

During the recruitment process, you will speak to one of our Recruitment Partners initially who will support you through the process. You will have a chance to speak to your potential new manager and Regional Director face to face.

Don’t miss out on this customer service based role. You could be our next Director in the future so take advantage of what we have to offer and apply now!

Leaders Romans Group are an equal opportunities employer who value diversity and inclusion. We encourage applications regardless of sex, race, disability, age, sexual orientation, gender status, religion or belief, marital status or pregnancy and maternity. If you have a special need that requires accommodation during the role or the recruitment process, please let the LRG Recruitment team know and we will be happy to assist.