Property Manager

Dwelly Core Principles; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

Dwelly Core Principles in the UK is seeking a proactive Property Manager to lead day-to-day operations of a residential portfolio. You will be the main point of contact for tenants, contractors and owners, ensuring homes are maintained and compliant with safety standards.

Working with agency teams, you will use the Dwelly CRM to manage workflow, handle maintenance, move-outs, inspections, and deposits negotiations, while adapting to rapid change and a tech-enabled environment.

Qualifications

• 2-3+ years of experience in operations or customer service.
• Excellent communication and customer service skills.
• Optional: Strong UK lettings regulations knowledge.
• Comfortable with technology adoption.
• Comfortable with ambiguity and rapid change.
• Highly resilient.

Responsibilities

• Serve as the primary point of contact for a specified property portfolio.
• Adopt the Dwelly CRM as the primary platform of facilitating portfolio management.
• Maintain a high level of service across maintenance, compliance, move-outs, inspections.
• Negotiate with Landlord and Tenant regarding deposit deductions and referrals to TDS when necessary.
• Resolve landlord, tenant, contractor issues in a timely and professional manner.
• Ensure the portfolio complies with UK safety legislation and housing standards.
• Perform other duties as requested by Management.

Skills

Customer service

Communication

Tech-savvy

Ambiguity tolerance

Resilience

Tools

Dwelly CRM

Job description

We are seeking a proactive and highly organized Property Manager to lead the daily operations of a dedicated residential portfolio. As a key point of contact between tenants, contractors, and owners, you will ensure every home is maintained to the highest standard. Working closely with agency teams and managers, you will play an important role in enabling Dwelly's vision to transform the lettings industry in the UK. This role requires an individual that is comfortable with frequent change, is highly resilient and has a proactive mindset. Your Day-to-Day

• Serve as the primary point of contact for a specified property portfolio.
• Adopt the Dwelly CRM as the primary platform of facilitating portfolio management.
• Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections).
• Negotiate with Landlord and Tenant with regards to deposit deductions and referring to TDS, when necessary.
• Resolve landlord, tenant, contractor issues in a timely and professional manner.
• Ensure your portfolio is compliant to UK safety legislation and housing standards.
• Any other duties within your capabilities as requested by Management.
  Essential:
• 2-3+ years of experience in operations or customer service.
• Excellent communication and customer service skills
• Optional: Strong UK lettings regulations knowledge
• Comfortable with technology adoption
• Comfort with ambiguity and rapid change
• Highly resilient

Would be a plus:

• Tech-enabled environment experience
• Experience with multiple CRMs
  Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million., Feel free to check out Dwelly Core Principles. That's about what we believe in, how we operate and make decisions.
• What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds' most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they've built and be able to look back and say one day "hell yeah, that was me that did it all".
• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking
  Competitive salary based on performance, recognising exceptional contributions to our integration success.