Property Manager

Bloom Stays; Ashford; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

Ein innovatives Unternehmen in der Ferienhausverwaltung sucht einen engagierten Admin-Superstar, der in einem dynamischen Umfeld glänzt. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, mit Gästen und Eigentümern zu interagieren. Sie werden Teil eines kleinen, aber wachsenden Teams, das sich leidenschaftlich für exzellenten Kundenservice einsetzt. Mit einem Fokus auf Teamarbeit und Anpassungsfähigkeit bieten wir umfassende Schulungen, ein positives Arbeitsumfeld und die Möglichkeit, nach sechs Monaten hybrid zu arbeiten. Wenn Sie eine positive Einstellung und einen Sinn für Service haben, sind Sie hier genau richtig!

Benefits

Schöne Büros in Canterbury

Fortlaufende Schulungen und Entwicklung

Geburtstage frei

Teamausflüge

Rabatte und Vergünstigungen (einschließlich kostenloser Kaffee!)

Private Krankenversicherung

Pensionsplan

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice oder in der Verwaltung.
• Starke Kommunikationsfähigkeiten, sowohl schriftlich als auch mündlich.

Responsibilities

• Verwaltung von Anfragen über Telefon, E-Mail und Nachrichten.
• Durchführung regelmäßiger Immobilieninspektionen und Berichterstattung über den Zustand.

Skills

Kommunikationsfähigkeiten

Kundenservice

Computerkenntnisse

Teamarbeit

Job description

Job Description: Administrative Role at Bloom Stays

Bloom Stays takes pride in delivering excellent customer service to both holidaymakers and owners, ensuring memorable holidays and well-maintained holiday homes.

We are seeking an admin superstar—calm, collected, and able to handle a busy environment! The role is varied, requiring strong communication skills for interacting with guests and owners via phone and email. You should be a friendly, helpful individual who enjoys taking ownership of our managed holiday homes, ensuring compliance and conducting inspections. Full training and support from our team will be provided as you learn on the job.

Our small but growing team of 10 is looking for a like-minded individual who cares deeply about their work.

We offer competitive salaries and benefits, including:

• A lovely office space in Canterbury
• Ongoing training & development
• Birthdays off
• Team days out
• Discounts and perks (including free coffee!)
• Private healthcare
• Pension scheme
• Potential for hybrid working after 6 months

Working hours are 40 per week: Monday to Friday, with Saturdays on a rotation (1 in 4). Part-time options (minimum 30 hours) are also considered.

Responsibilities include:

• Managing enquiries via calls, emails, and messages
• Building relationships with property owners and suppliers, providing advice and handling queries
• Onboarding new property owners and uploading properties online
• Supporting property management, business development, and owner services teams
• Arranging annual compliance documents such as gas safety checks
• Coordinating maintenance with suppliers
• Conducting regular property inspections and reporting on condition
• Ordering supplies for holiday homes
• Motivated by results—resolving issues promptly
• Providing excellent customer care and managing complaints
• Supporting other business areas as needed (holiday cover, sick leave)

Some Saturday, bank holiday, and evening work is required, but we promote a good work/life balance with a passion for our work.

Ideal candidates will have previous experience in customer service or administration—preferably in property management, lettings, or travel—and enjoy engaging with people, showing enthusiasm and passion for properties and client care.

Requirements include:

• Excellent communication skills (written and verbal)
• Strong computer skills and ability to learn new software
• Minimum two years of customer service experience

Above all, a positive, enthusiastic attitude and a commitment to excellent service are essential. As a small team, adaptability and teamwork are key to success.

Job Types: Full-time, Part-time

Salary: £24,000–£26,000 per year

Expected hours: 40 per week