Associate - Property Management

JLL; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

JLL in Birmingham is seeking an Associate - Property Management to deliver top-tier property management for a prestigious portfolio and to nurture strong client relationships for a leading account.

You will manage lease and legal processes, service charges, ESG initiatives and supervise third-party performance, reporting to the Asset Manager.

MRICS preferred with 5+ years in property management, and a collaborative, client-focused approach is essential.

Qualifications

• Prefer MRICS qualification with 5+ years in property management.
• Strong client relationship and negotiation skills are essential.
• Excellent communication, leadership and financial planning abilities.

Responsibilities

• Act as the main client contact Asset Manager for your assets and lead the relationship professionally.
• Review occupier applications for consent to alter demised space and related leases.
• Ensure tenant compliance with lease covenants and manage breaches to resolution.
• Respond to technical lease or licence queries.
• Collaborate with Accounts to manage cashflow, charges, and credit control.
• Prepare and reconcile service charges in line with RICS guidelines and KPIs.
• Support ESG initiatives and align client ESG strategy with JLL standards.
• Manage relationships with third-party suppliers and monitor performance.
• Undertake portfolio inspections and record issues for action.
• Assist with transitions, due diligence, acquisitions, and disposals.
• Produce client reporting content and attend meetings.
• Lead or mentor PAM team members and drive process improvements.

Skills

MRICS qualification

Property management

Client relationship management

Leadership

Financial budgeting

Negotiation

IT proficiency in property management

Education

MRICS qualification

Tools

Yardi

MRI

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Associate - Property Management

About JLL

JLL shapes the future of real estate through world-class services, advisory, and technology. The Associate Property Manager role in Property Management (PM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

This is an exciting opportunity to join JLL’s Property Management business managing a prestigious portfolio on behalf of an internationally recognised client. The role spans both prime office asset management and a prestigious investment FRI portfolio, offering genuine breadth across asset classes and the chance to build a close, high-profile client relationship with one of JLL’s most respected accounts. It’s a rare platform to showcase strong property management fundamentals with a prestigious client.

The Role:

Associate

Office location:

Birmingham

What your day to day would look like:

Client Relationship

• Act as the main point of contact for the client Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

Lease and Legal Management:

• Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
• Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
• Respond to technical queries in regard to the lease or licences
• Resolving occupier matters that may influence valuation/investment considerations

Financial Management:

• Work with JLL Accounts teams to manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge:

• Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.

ESG:

• Work with various ESG and FM teams on ESG initiatives and implementation.
• Align client’s ESG strategy with JLL’s responsibilities.

Supplier and Facility Management:

• Alongside FM colleagues manage third-party suppliers’ performance.

Inspections:

• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.

Transactions/Transitions:

• Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.

Client:

• Provide relevant content for client reporting and attend client meetings as per client requirements.
• Understand client PMA, asset strategies, and KPIs.
• Support and deliver all client KPI and deliverables.

Occupier Engagement & Customer Experience:

• Engage with occupiers to maintain high customer satisfaction.
• Gather intelligence on occupier business activity on behalf of client.
• Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners

Works

• Working with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety:

• Understand relevant Health and Safety legislation and help implement compliance measures.

Insurance:

• Support annual insurance renewal process
• Have oversight of all insurance matters across the site
• Ownership of end-to-end claims process.

Void property management:

• Action necessary void management activities on behalf of the client and their insurers.

Fees:

• Ensure all fee work that falls outside the Property Management Agreement (PMA), or is an agreed additional fee, is raised and tracked accordingly to process.

Additional Responsibilities

• Play an active role in securing new business and expansion of existing client relationships.
• If required line manage team members to guide career progression / manage performance.
• Continually driving change and progress in the business to evolve with Client and market demands
• Project based work (internal & external)
• Identify cross-selling opportunities.
• Investigate and remedy pre-existing property management issues.

Candidate Profile

• Preferably MRICS qualified with 5+ years in property management.
• Recognised subject matter expert.
• Strategic thinker with innovative problem-solving skills.
• Strong commercial acumen and client relationship skills.
• Results-driven with ability to set and achieve ambitious targets.
• Self-motivated leader who fosters teamwork.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross-functional projects.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communication skills (internal & external).
• Commitment to innovation and inclusive practices.
• Adhere to JLL Working Practices guidelines.
• Provide line management and mentoring.
• Implement value-added initiatives.
• Maintain strong presence within PAM team.
• Contribute and help drive an inclusive office culture.

This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.

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Location:

On-site –Birmingham, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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