Property Intervention Officer

Gateway Housing Association; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual leave 28 days

Health membership

Dental/optical cover

Employee assistance

Buy/sell annual leave

Pension 10%

Job summary

Gateway Housing Association seeks an experienced Property Intervention Officer to coordinate disrepair cases, respond to legal letters, appoint legal services and schedule surveys. You will lead GHA’s ADR function, guiding residents through issues with clarity and timeliness while managing budgets and complex cases within a busy repairs service.

The role requires strong organisational skills, independent work, sound judgement, and the ability to maintain accurate records and communications with

Qualifications

• Experience/knowledge of managing complex legal or disrepair casework
• Excellent knowledge of relevant legislation including Awaab’s Law and health and safety requirements
• Strong stakeholder management and communication skills
• Analytical and logical problem solving
• Ability to manage conflict in challenging situations

Responsibilities

• Coordinate repairs with surveyors, third party consultants and delivery partners on investigation and response to disrepair cases
• Maintain robust records of visits and inspection findings for senior management review
• Manage disrepair budgets and maximise value for money in the function
• Coordinate GHA’s response to Awaab’s Law with clear resident updates
• Support Asset Team with lessons learnt from stage 2 complaints and complex cases

Skills

Legal casework

Stakeholder management

Disrepair knowledge

Awaab’s Law awareness

Analytical thinking

Job description

We are seeking an experienced Property Intervention Officer to coordinate all aspects of managing disrepair cases including responses to letters, appointing legal services, scheduling surveyor attendances/managing their diaries and commissioning of works. In this pivotal role, you will lead and coordinate GHA’s Alternative Dispute Resolution function, providing a clear and constructive pathway for resolving resident concerns before escalation. You will be organised, detail focused, able to work independently, using sound judgement to progress cases, resolve issues and know when to escape in a busy repairs and maintenance service.

Your accountabilities will include but not be limited to:

• Coordinating repairs with surveyors, 3rd party consultants and delivery partners on investigation, remediation and response to cases (disrepair and Awaab’s Law)
• Maintaining robust records of visits and inspection findings on GHA operating systems providing review and recommendations for senior management on areas that need further improvements or actions
• Effective management of disrepair and Awaab’s law budgets, minimising avoidable costs, and increase value for money in the management of the function.
• Coordinate GHA’s response to Awaab’s Law, ensuring that residents receive clear, timely updates and are kept informed throughout the process.
• Support the Asset Team with the management and lessons learnt from stage 2 complaints and complex cases

Experience and Skills

• Experience/Knowledge of managing complex legal or disrepair casework including preparing and updating case files for internal and external use
• Excellent knowledge of relevant legislation, including Awaab’s Law, building regulation, standards and health and safety at work requirements.
• Strong Stakeholder management and communication skills
• Analytical and logical skills with excellent problem solving
• Ability to manage conflict and handle challenging situations

Please refer to the attached job profile for more details

Our benefits package includes:

• Annual Leave: starting at 28 days, plus Bank Holidays
• Subsidised Health and Fitness Membership
• Simply Health – help towards the costs of dentist, optician, and private medical appointments
• Employee Assistance Programme – including free legal, financial and counselling advice
• Buy and sell annual leave
• Pension – up to 10% employer contribution.