Property Finance administrator apprentice

METRO PM LIMITED; Metchley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career progression

Possible full-time employment

Job summary

MetroPM offers a Property Administrator Apprentice role in the Residential Property Management sector. You will gain hands-on experience with data entry, letter writing and client communications while delivering excellent customer service.

The apprenticeship combines on-the-job training with a Level 3 Business Administrator course, starting with a 1 year 4 month duration, Monday to Friday 9.00am–5.30pm, and training provided by TRANSWORLD PUBLICATIONS SERVICES LIMITED.

Qualifications

• GCSE English and Maths at grade 4/C or higher.
• Strong communication and IT skills.
• Attention to detail and good organisational ability.

Responsibilities

• Basic letter writing and document preparation.
• Send minutes, notices of meeting and letters from managers.
• Data entry and updating client details on software.
• Invoicing and general office administration.
• Handle customer queries and ensure first contact resolution where possible.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Time Management

Education

GCSE English

GCSE Maths

Job description

Introduction

A fantastic opportunity to join the team here at MetroPM, working as a Property administrator apprentice. If you are interested in working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then.

About the Employer

Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.

What You'll Do

Main Responsibilities:

• Basic letter writing
• Sending minutes, notice of meeting, letters prepared by property managers
• Data entry
• Updating clients details on software
• Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
• Franking post and taking to the post office
• Ordering stationary
• General office administration including photocopying, scanning, e-mailing, axing and laminating
• Opening new files when required
• Archiving files ready for collection
• Sending brochure to prospective clients
• Assisting the accounts assistant as necessary and the need of the company dictates
• Handling of all inbound customer contact to achieve a first contact resolution wherever possible
• Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible
• Manage and document customer requests efficiently for the supply of keys, fobs and permits
• Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy
• Ensure all customer information is handled confidentially and in line with GDPR
• Support Property Managers in order to ensure customer and development issues deliver resolutions promptly
• Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries
• Finance administrative tasks
• Invoicing

Training Outcome

• Possibility of full time employment
• Career and further learning progression opportunities

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Time Management

Qualifications

• Essential - GCSE - English - A*-C or 4-9
• Essential - GCSE - Maths - A*-C or 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.30pm.

Expected Duration: 1 Year 4 Months

Training Provider: TRANSWORLD PUBLICATIONS SERVICES LIMITED