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Property Coordinator

Pinnacle Group Limited

London

Remote

GBP 30,000 - 50,000

Full time

Today

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Job summary

Join a forward-thinking organization as a Property Coordinator, where you'll play a crucial role in managing property operations and ensuring high-quality service delivery. This remote position offers you the chance to work with a diverse team dedicated to maintaining excellent housing standards. You'll handle customer queries, oversee repair cases, and support the Property Managers in delivering exceptional service. With a commitment to employee development and a supportive culture, this role provides an exciting opportunity to grow your career in the housing sector.

Benefits

Maternity/Paternity Packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Qualifications

Strong administrative and organizational skills are essential.
Experience in Affordable Housing is highly valued.

Responsibilities

Manage client portal and site mailboxes efficiently.
Respond to housing management queries and allocate cases.
Support data provision for client KPI reports.

Skills

Administrative Skills

Organizational Skills

Experience in Affordable Housing

Microsoft Efficiency

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Join to apply for the Property Coordinator role at Pinnacle Group Limited

Pinnacle Group are looking to recruit a Property Coordinator to aid in the smooth operation of our property management services. This position involves managing site mailboxes, responding to housing management enquiries, and delegating more complex issues to Property Managers. The role also includes working on the client portal to allocate cases and repairs, handling invoices, sending complaint acknowledgements, and overseeing the mutual exchange process alongside Property Managers.

This is a full time, remote role with the working hours of 9am - 5.30pm Monday - Friday.

The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

Lead and manage the administration of the client's customer portal and site mailboxes. Responding to housing management queries and allocating cases to the Property Managers and Income Team where applicable. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
Send complaint acknowledgements and assign them to Property Managers
Communicate clearly and effectively with residents, managing the digital customer contact.

Key Requirements

Excellent administrative skills
Ability to meet deadlines with strong organisational skills
Experience in Affordable Housing
Microsoft efficient

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Car/Car Allowance
Electric Vehicle Scheme

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Management

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