Property Contracts Manager

TN United Kingdom; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a skilled Estate Services Contract Manager to oversee cleaning and grounds maintenance contracts. This role is pivotal in ensuring high service standards and managing a team to enhance resident satisfaction. You will engage with stakeholders, drive service improvements, and lead initiatives aligned with sustainability goals. If you are proactive and passionate about enhancing community services, this opportunity offers a dynamic and collaborative environment with flexible working arrangements.

Benefits

Flexible working arrangements

Dynamic team environment

Impact on residents’ quality of life

Qualifications

• Proven experience in contract management, preferably in estate services.
• Strong performance management skills with a focus on outcomes.

Responsibilities

• Manage cleaning and grounds maintenance contracts, ensuring SLAs and KPIs are met.
• Conduct monthly contract review meetings and monitor contractor performance.

Skills

Contract Management

Performance Management

Data Analysis

Stakeholder Engagement

Problem Solving

Job description

Estate Services Contract Manager –
Location: London (4 days on-site, 1 day remote)
Rate: £300 – £350 per day (Inside IR35)
Start Date: Immediate (subject to interview, references, and DBS check)

The Opportunity

We are seeking a skilled and motivated Contract Manager to join the Housing Department of a London Borough Council in West London. This role will oversee the delivery of cleaning and grounds maintenance contracts across the borough’s estates. The successful candidate will ensure high service standards, manage a small team, resolve resident concerns, and drive service improvements.

Main Responsibilities

1. Contract Oversight: Manage cleaning and grounds maintenance contracts, ensuring contractors meet SLAs and KPIs.
2. Performance Management: Conduct monthly contract review meetings, monitor contractor performance, and implement improvements.
3. Team Leadership: Line manage four officers, supporting estate inspections, complaint resolution, and service enhancement.
4. Stakeholder Relations: Build relationships with residents, contractors, and internal teams to resolve issues and improve service quality.
5. Complaints and Compliance: Oversee the complaints process, ensuring timely responses and resident satisfaction.
6. Health and Safety: Ensure contractors adhere to health and safety regulations in waste collection and street cleansing.
7. Reporting and Analysis: Analyze service data, produce management reports, and recommend improvements.
8. Project Management: Lead initiatives to enhance estate services aligned with sustainability and ecological targets.
9. Resident Engagement: Attend resident meetings, surgeries, and forums, including some outside standard hours.

Essential Skills and Experience

• Proven experience in contract management, preferably in estate services, cleaning, or grounds maintenance.
• Experience managing customer-facing teams, ideally in the public or housing sector.
• Strong performance management skills with a focus on outcomes.
• Excellent problem-solving and proactive service issue resolution skills.
• Proficiency in data analysis, reporting, and IT systems for service monitoring.
• Excellent written and verbal communication skills for stakeholder engagement.
• Flexibility to adapt to priorities and attend evening meetings when needed.

Desirable

• Familiarity with local authority housing or similar services.
• Knowledge of sustainability and climate initiatives in estate services.

Why Join Us?

• Make a tangible impact on residents’ quality of life.
• Join a dynamic, collaborative team.
• Benefit from flexible working arrangements (four days on-site, one day remote).

Next Steps

If you are organized, proactive, and passionate about high-quality estate services, please submit your CV for immediate consideration.

Agency Note: This role falls inside IR35. Candidates must be available immediately and commit to at least four days on-site per week.

Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more info, check our Blog.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 02/05/2025 by TN United Kingdom