Property Compliance Support Officer

Hundred Houses Society; Cambourne; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

28 days annual leave

Private health insurance

Defined contribution pension

Employee Assistance Programme

Life assurance

Learning and wellbeing focus

Résumé du poste

Hundred Houses Society–a charitable housing association in Greater Cambridgeshire–is seeking a Property Compliance Support Officer to ensure homes remain safe and compliant. You will monitor gas, electrical, fire safety, asbestos, water hygiene, and lifting equipment, maintaining records and coordinating with contractors to meet timescales.

You will work within the Property Team supporting the Compliance and Health & Safety Manager, delivering quality data, audits and stakeholder communication

Qualifications

• Experience in social housing or a similar regulated property environment.
• Experience supporting property compliance servicing and inspection programmes (gas, electrical, fire, water, asbestos and lifting equipment).
• Experience with compliance systems and reporting processes.
• Experience delivering business support functions.
• Proficient in housing management systems, dashboards and document control.
• Accurate, detail-oriented and numerically capable.
• Clear written and verbal communication; able to influence contractors.

Responsabilités

• Maintain accurate compliance records and dashboards; contribute to monthly/quarterly/annual reports.
• Quality-check safety certification for accuracy of non-technical details.
• Monitor compliance programmes and due dates; coordinate with contractors to meet deadlines.
• Raise orders for remedial works; track completion and approve payments within budgets.
• Report on compliance and contractor performance against KPIs; flag non-compliance early.
• Support compliance audits with clear evidence and documentation.
• Answer customer questions, arrange access and share safety information clearly.
• Take minutes at contract meetings and help improve systems for damp, mould and condensation.

Connaissances

Property compliance

Data management

Contractor liaison

Microsoft Office

Attention to detail

Time management

Communication

Outils

Compliance databases

Dashboards

Excel

Power BI

Description du poste

Contract: Fixed Term, 12 months maternity cover ¦ Full-time

Hours: 37 hours per week

Help keep over 1,500 homes safe. Every gas safety check, fire risk assessment and electrical test you track means our Customers in Greater Cambridgeshire can feel safe at home. If you have hands‑on property compliance experience, enjoy getting the detail right and want your work to make a visible difference to people’s lives, we’d love to hear from you.

About the role

We are looking for an organised and proactive Property Compliance Support Officer to help us ensure our homes remain safe and compliant. Working within our Property Team and supporting the Compliance and Health & Safety Manager, you will play an important role in the day‑to‑day management of landlord compliance across our homes.

You will monitor key compliance programmes including gas, electrical safety, fire safety, asbestos, water hygiene and lifting equipment, ensuring inspections, servicing and any resulting remedial actions are completed within required timescales. You will maintain accurate compliance records, review and validate documentation, monitor outstanding actions and contractor performance, and elevate issues where required. You will also work closely with colleagues, contractors and customers to resolve access issues and ensure safety‑related works are completed promptly.

We’re looking for someone with excellent attention to detail, strong data and organisational skills and experience of property compliance in social housing or a similar regulated property environment. Most importantly, you’ll understand that behind every compliance record is a customer whose home needs to be safe.

What you’ll be doing

• Maintaining accurate compliance records and dashboards, so our monthly, quarterly and annual reports give a true picture of how safe our homes are
• Quality‑check safety certification to make sure non‑technical details are valid, complete and correct
• Monitor compliance programmes and due dates, work with contractors to make sure assessments and remedial works happen on time, using our Hard to Access process where needed
• Raise orders for compliance remedial works, track and confirm work is complete and authorise payment within agreed budgets
• Report on compliance and contractor performance against KPIs, and flag potential non‑compliance quickly
• Support compliance audits with clear evidence and documentation
• Answer Customers’ compliance questions, help arrange access and share safety information clearly and helpfully
• Take minutes and actions at contract meetings, and help improve our systems and processes, including for damp, mould and condensation

About you

You’ll bring hands‑on experience of property compliance and take pride in getting the detail right. You’re confident working with contractors, checking safety certificates and keeping compliance data accurate, and you care about Customers being safe at home.

Essential

• Experience of working in social housing or in a similar regulated property environment
• Experience of supporting property compliance servicing and inspection programmes, such as gas, electrical, fire, water, asbestos and lifting equipment
• Experience of compliance systems and processes
• Experience of delivering business support functions
• Competent user of housing management and compliance systems and reporting tools, including compliance databases, dashboards and document control
• Accuracy and attention to detail, with good numerical skills
• Clear and effective written and verbal communication skills, including the ability to influence and negotiate with contractors and colleagues
• Strong organisation and time‑management skills, and the ability to adapt to changing priorities
• Strong customer care skills, taking ownership and following up until issues are resolved
• The ability to work independently and as part of a team
• Confidence using Microsoft Office
• Integrity, personal accountability and a commitment to equality, diversity and inclusion

Desirable

• Awareness training in gas safety, legionella, fire safety and asbestos
• Experience of KPI performance reporting

Why join us?

We’ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focussed on continuous improvement and making a real difference.

Hear from our team about what it’s like to work here: https://www.youtube.com/watch?v=vT1-HCTrKhA

Benefits

• 28 days annual leave (excluding bank holidays)
• Option to buy/sell up to 5 days’ annual leave
• Private health insurance
• Employee discount scheme
• Defined contribution pension scheme, matched from 4% to 10%
• Employee Assistance Programme
• Life assurance
• Strong focus on learning, development and wellbeing

Basic DBS clearance is required for this role.

About us

Hundred Houses Society is a charitable, not‑for‑profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low‑cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service.

Inclusion and Diversity

We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.

We make recruitment decisions fairly and objectively, based on the skills, knowledge and experience needed for the role, and without discrimination on the grounds of any protected characteristic under the Equality Act 2010.

We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements.

We welcome discussions regarding reasonable adjustments at any stage of the recruitment process.

Data Protection & Privacy

We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

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