Property Co-Ordinator

Pinnacle Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Car/Car Allowance

Electric Vehicle Scheme

Job summary

Pinnacle Group is recruiting a Property Coordinator to support the smooth operation of our property management services. You will manage site mailboxes, respond to housing management enquiries, allocate cases to Property Managers, and oversee the mutual exchange process with Property Managers.

This is a full-time, remote role with hours 9am–5:30pm, Monday–Friday. The Homes team manages a nationwide portfolio of Affordable, Social Rent, Shared Ownership, and Supported homes and supports

Qualifications

• Excellent administrative skills.
• Ability to meet deadlines with strong organisational skills.
• Experience in Affordable Housing.
• Proficient in Microsoft Office tools.

Responsibilities

• Lead and manage the administration of the client's customer portal and site mailboxes.
• Respond to housing management queries and allocate cases to Property Managers and Income Team where applicable.
• Ensure high quality responses and that client systems are kept fully updated.
• Manage the incoming repair cases logged on the system.
• Lead on the review of cases and raising of repairs for rented properties with Property Managers.
• Support with providing data for client KPI reports and other reports as stipulated in the contract or requested by client.
• Send complaint acknowledgements and assign them to Property Managers.
• Communicate clearly with residents and manage digital customer contact.

Skills

Administrative skills

Deadline management

Affordable housing

MS Office

Tools

Microsoft Office

Job description

Pinnacle Group are looking to recruit a Property Coordinator to aid in the smooth operation of our property management services. This position involves managing site mailboxes, responding to housing management enquiries, and delegating more complex issues to Property Managers. The role also includes working on the client portal to allocate cases and repairs, handling invoices, sending complaint acknowledgements, and overseeing the mutual exchange process alongside Property Managers.

This is a full time, remote role with the working hours of 9am - 5.30pm Monday - Friday.

The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Lead and manage the administration of the client's customer portal and site mailboxes.
• Responding to housing management queries and allocating cases to the Property Managers and Income Team where applicable.
• Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Manage the incoming repair cases logged on the system.
• Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
• Send complaint acknowledgements and assign them to Property Managers.
• Communicate clearly and effectively with residents, managing the digital customer contact.

Key requirements

• Excellent administrative skills
• Ability to meet deadlines with strong organisational skills
• Experience in Affordable Housing
• Microsoft efficient

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme