Assistant Repairs Manager

Pinnacle Group

Greater London

Hybrid

GBP 38,000 - 52,000

Full time

6 days ago

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Benefits offered by this job

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Vehicle

Job summary

Pinnacle Group is seeking an Assistant Repairs Manager to support the delivery of repairs, compliance remedial works, and damp and mould programmes across our Homes Division. You will help supervise the Repairs Coordination Team and ensure work is completed safely, on time, and in line with company procedures and statutory obligations.

We value a proactive leader who can engage residents and contractors professionally, monitor performance, and drive cost-effective repair delivery while

Qualifications

Experience delivering responsive repairs and damp and mould programmes.
Experience in housing/property repairs or facilities management environment.
Leadership experience in a similar role.
Strong coordination and organisational skills.
Ability to engage with residents, contractors and stakeholders.

Responsibilities

Assist the Repairs Manager with the day-to-day delivery of repairs, compliance remedial works, and damp and mould cases.
Support supervision of the Repairs Coordination Team, monitoring workload and performance.
Monitor progress of repairs and remedial works, escalating delays or risks.
Review repair quotations and documents before approval.
Maintain damp and mould tracking systems and ensure actions progress.
Coordinate asbestos-related repairs with proper documentation.
Monitor contractor performance and ensure quality standards.
Monitor repair costs and process invoices.
Identify training needs and support training compliance.

Skills

Leadership

Coordination

Communication

Attention to detail

Record-keeping

Tools

Microsoft Office

Job description

Pinnacle Group are looking for an Assistant Repairs Manager to provide operational support to the Responsive Repairs Manager in the delivery of repairs, compliance remedial works, and damp and mould programmes. The role assists with the day-to-day supervision of the Repairs Coordination Team, helping to ensure works are delivered safely, efficiently, and in line with company procedures, client requirements, and statutory obligations.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Assist the Responsive Repairs Manager with the day-to-day delivery of repairs, compliance remedial works, and damp and mould cases.
Support the supervision of the Repairs Coordination Team, assisting with workload allocation, prioritisation, and the monitoring of performance.
Monitor the progress of repairs and remedial works, escalating any delays, risks, or issues to the Responsive Repairs Manager.
Assist in reviewing repair quotations and documentation before approval by the Responsive Repairs Manager.
Assist in maintaining damp and mould tracking systems and ensure actions are progressed in line with company procedures and Awaab’s Law requirements.
Support the coordination of asbestos-related repairs, ensuring appropriate documentation and procedures are followed.
Support the monitoring of contractor performance and ensure works are completed to the required quality standards.
Assist with the monitoring of repair costs and support the processing of repair documentation and invoices.
Help identify training requirements and support the Responsive Repairs Manager in ensuring team members maintain mandatory and industry-specific training.

Key requirements

Experience supporting the delivery of responsive repairs, compliance remedial works, and damp and mould programmes within a housing, property, repairs, or facilities management environment.
Prior leadership experience in a similar role.
Strong coordination and organisational skills, with the ability to prioritise competing workloads, monitor progress, and ensure actions are completed within agreed timescales.
Good understanding of repairs processes, contractor management, health and safety requirements, and statutory compliance obligations relevant to housing maintenance.
Ability to support, guide, and motivate a repairs coordination team, including assisting with workload allocation, performance monitoring, training compliance, and day-to-day problem solving.
Confident communicator with the ability to engage professionally with residents, contractors, colleagues, clients, and internal stakeholders, including handling queries and escalations sensitively and effectively.
Strong attention to detail and record-keeping skills, with the ability to maintain accurate documentation, update tracking systems, and support audit readiness.
Competent in using repairs, housing management, reporting, and Microsoft Office systems to monitor service delivery, produce reports, review KPIs, and support cost control.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.