Asset Processing Assistant

Pinnacle Group; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking an Asset Processing Assistant to support data and document management and ensure delivery of services to assets. You will use data to drive decisions to improve performance and customer experience within our Homes Division across Affordable, Private Rented and Leasehold properties.

The role is full-time and hybrid, with working hours 8.30am-5pm, Monday to Friday. We value trust, respect, involvement and delivering excellence in client and community relations.

Qualifications

• Excellent verbal and written communication skills.
• Great account management skills.
• Highly numerate and detail oriented with strong IT skills.

Responsibilities

• Assist the delivery of Data Cleansing.
• Assist Data Entry of all updates to assets.
• Assist the delivery of Contract Document Management.
• Support the Management of SharePoint Spaces for the asset management team.
• Assist the management of insurance claims in relation to claims on assets under management.
• Maximise the use of data to drive business and operational decisions to continuously improve business performance and customer experience.

Skills

Verbal and written communication

Account management

Numerate and detail oriented

IT skills

Agile and multi-tasking

Tools

SharePoint

Job description

Pinnacle Group are looking for an Asset Processing Assistant to support the delivery of data and document management, and arrangement of delivery of services to assets. In this role, you will maximise the use of data to drive business and operational decisions to continuously improve business performance and customer experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a full-time, hybrid role with the working hours of 8.30am-5pm, Monday-Friday.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people‑first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Assist the delivery of Data Cleansing.
• Assist of Data Entry of all updates to assets.
• Assist the delivery of Contract Document Management.
• Support the Management of SharePoint Spaces for the asset management team.
• Assist the management of insurance claims in relation to claims on assets under management
• Maximise the use of data to drive business and operational decisions to continuously improve business performance and customer experience

Key requirements

• Resilient and positive in a demanding and changing environment, with the capacity to deliver results to tight deadlines and under pressure.
• Adequate financial and commercial management experience in an operational delivery context.
• Agile and ability to multi-task, pivot and prioritise different priorities.
• Great verbal and written communication skills, and excellent account management skills
• Highly numerate and detail oriented, excellent IT skills.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans