Property Claims Handler

Adjusting Appointments Limited; St Asaph; On-site; GBP 25,000 - 28,000; Full time

Job summary

A dynamic Loss Adjusting Organisation is seeking an experienced Property Claims Handler to manage a vibrant claims handling team. The position involves handling insurance claims, mentoring customers through challenging situations, and maintaining relationships with third-party suppliers while working under strict deadlines.

Benefits

25 days holiday plus the option to buy additional days

Qualifications

• Buildings/Property claims handling experience cradle to grave.
• Experience in a targeted environment and dealing with complaints.
• Ability to manage challenging situations and handle customers with empathy.

Responsibilities

• Manage new and existing property claims caseload.
• Liaise with customers, insurers, and suppliers.
• Monitor claim progress and assess liability.

Skills

Customer service skills

Diary management

Empathy skills

Prioritization

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional