Motor Claims Handler (Total Loss) – Home

Aston Charles; City of Edinburgh; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading Insurtech company seeks Motor Claims Handlers for a home-based role in Edinburgh. Applicants should have experience in Motor Claims Handling and strong communication skills. The position offers a supportive team, opportunities for career growth, and a competitive salary up to £30K with benefits.

Benefits

Support towards professional qualifications

Friendly and supportive team environment

Top-of-the-range equipment provided

Qualifications

• Previous experience in Motor Claims Handling essential.
• Client service-focused with excellent communication skills.
• Ability to work independently and manage tasks effectively.

Responsibilities

• Manage Motor Total Loss / Recoveries claims.
• Communicate with diverse stakeholders and handle difficult conversations.
• Provide client-focused service with problem-solving approach.

Skills

Motor Claims Handling

Communication

Problem Solving

Task Management

Job description

Motor Claims Handler (Total Loss) – Home-Based - Edinburgh

Job Type: Permanent Sector: General Insurance Specialism: Claims Location: North East & Scotland Town/City: Edinburgh Salary range: £20, 000 - £29, 999, £30, 000 - £39, 999 Salary Description: to £30K plus benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122 Job Views: 18

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen for a number of Motor Total Loss / Recoveries Claims Handlers to join the team.

It is essential that you have some previous Motor Claims Handling experience, and we will consider applications from candidates from a variety of backgrounds, including insurers, brokers, loss adjusters, and Legal firms (Defendant). Prior experience within Total Loss or Recoveries would certainly add weight to your application.

As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

With this being such a rapidly growing business, there are a wealth of career opportunities available for ambitious Motor Claims Handlers. This includes opportunities to progress into other areas such as Third Party Damage, Personal Injury or Credit Hire, as well as Team Leading, Account Management, Compliance and much more!

You will receive a generous basic salary up to £30K per annum, together with a range of company benefits, including support towards professional qualifications.

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