Property Claims Handler

Adjusting Appointments Limited; Liverpool City Region; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading dynamic loss adjusting organization is seeking an experienced Claims Handler to manage their own caseload of property claims. The role involves collaborating with insurers and customers while ensuring adherence to strict deadlines and providing excellent customer service. Candidates must possess a strong understanding of property claims and effective communication skills to handle sensitive situations.

Benefits

25 days holiday, with an option to buy additional days

Qualifications

• Experience in buildings/property claims handling cradle to grave is essential.
• Ability to manage and prioritise workload is critical.
• Experience booking and arranging appointments is required.

Responsibilities

• Manage incoming claims and customer interactions via telephone, email, and written correspondence.
• Assess claims for liability and make informed decisions within authority levels.
• Coordinate with third party suppliers for claim resolutions.

Skills

Customer service skills

Empathy skills

Work within a targeted environment

Diary management

Handling complaints

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional