Property Claims Handler

Crawford & Company; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Property Claims Handler to join their dynamic team. This entry-level role offers a fantastic opportunity for career development within a globally recognized insurance firm. You'll be at the forefront of client service, managing property claims from fire incidents to theft, ensuring a supportive and efficient claims process. With a strong emphasis on empathy and problem-solving, you will work closely with clients and specialists to deliver timely resolutions. The company fosters a fully inclusive culture and provides comprehensive support for professional qualifications, making this a great opportunity for those eager to grow in the insurance sector.

Qualifications

• Previous property claims experience preferred; similar commercial claims backgrounds accepted.
• Flexibility to travel occasionally for training and meetings.

Responsibilities

• Handle a range of property claims, including buildings and contents.
• Communicate with insured, third parties, and suppliers to gather information.
• Investigate claims tactfully and work towards swift resolutions.

Skills

Negotiation Skills

Claims Process Knowledge

Relationship-Building Skills

Customer Empathy

IT Skills

Attention to Detail

Education

Insurance Qualification

Job description

Join to apply for the Property Claims Handler role at Crawford & Company.

Job Description

Our Property Claims Handler opportunities are ideal for those looking to specialise within a well-established and highly successful global organisation. We offer career development with full exam and study support, promotional opportunities, and a fully inclusive culture.

Responsibilities

You’ll support our valued clients by proactively handling a range of property claims, including buildings and contents, covering incidents from fire and theft to water escape and subsidence.

Your role involves communicating with the insured, third parties, and suppliers to gather information, verify policy details, and assess cover. Some claims may require managing external service providers and collaborating with specialists within the company to investigate further.

It’s crucial to empathise with policyholders, investigate each claim tactfully and calmly, establish facts and policy details, and work towards a swift resolution to support claims settlement.

Qualifications

We seek problem solvers who enjoy challenges and providing solutions, with a keen interest in developing client service skills. Previous property claims experience is preferred, but candidates with similar commercial claims backgrounds are encouraged to apply. Additionally, we look for:

• Good negotiation skills for arranging appointments, settlements, and explaining information
• Knowledge of the claims process and information assessment
• Strong relationship-building skills to engage with all parties and provide support
• An understanding of customer priorities and empathy
• Good IT skills and attention to detail
• An insurance qualification is ideal; we will support and fund you to obtain this if needed
• Flexibility to travel occasionally for training and meetings

Due to the nature of this role, a satisfactory DBS check is required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Insurance

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