Property Claims Handler

TN United Kingdom; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking an experienced Property Claims Handler to join their dynamic team in Buckinghamshire. This role involves managing a diverse caseload of property claims, providing excellent customer service, and ensuring timely resolutions. You'll be the main point of contact for clients and insurers, handling inquiries and technical questions while demonstrating empathy for customers experiencing losses. With a competitive salary and flexible benefits, this position offers a great opportunity to grow within a supportive environment.

Benefits

25 days holiday plus option to buy additional

Flexible benefits

Qualifications

• Experience in buildings/property claims handling is essential.
• Excellent customer service skills in a telephone environment required.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers and clients via phone and email.

Skills

Buildings/Property Claims handling

Customer service skills

Diary management

Appointment booking

Workload management

Handling challenging situations

Complaint handling

Empathy skills

Job description

Social network you want to login/join with:

Property Claims Handler, Buckinghamshire

Client:

Adjusting Appointments Limited

Location:

Buckinghamshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

80f04180618b

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional