Home Claims Handler

Vxplore; Leicester; Hybrid; GBP 28,000; Full time

Job summary

Ein innovatives Unternehmen im digitalen Versicherungssektor sucht einen Home Claims Handler, der für das Management von Hausansprüchen verantwortlich ist. In dieser Rolle arbeiten Sie eng mit einem dynamischen Team zusammen, um optimale Ergebnisse zu erzielen und die Kundenerwartungen zu erfüllen. Sie werden auch als technischer Ansprechpartner fungieren und sicherstellen, dass alle Ansprüche ordnungsgemäß verwaltet werden. Wenn Sie eine Leidenschaft für Kundenservice und eine proaktive Herangehensweise an die Problemlösung haben, könnte dies die perfekte Gelegenheit für Sie sein, Teil eines wachsenden Unternehmens zu werden.

Qualifications

• Erfahrung im Kundenservice mit starken verbalen und schriftlichen Fähigkeiten.
• Kenntnisse über die Einhaltung der Verbraucherschutzpflicht.

Responsibilities

• Verwalten eines Portfolios von Ansprüchen zur Erreichung optimaler Ergebnisse.
• Technische Unterstützung für Kollegen und Stakeholder bereitstellen.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Teams

MS Word

Verständnis der Versicherungsprozesse

Effizientes Claims Management

Systemnavigation

Tools

Fintech

GW

Respond

Job description

Hours: 37.5 hours per week, on a rotational basis including 2 in 4 weekends.

Salary: £27,750.

Location: Leicester/Bexhill.

Contract: Hybrid (1 day in the office per week).

Start Date: 16th of June.

Welcome to Hastings Direct - From our Group HR Director Pam Angel.

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made significant investments in our data and tech capabilities, along with nurturing our 4Cs culture. We're proud of our journey and recognize that our continued success depends on our talented colleagues.

We provide insurance for over three million customers and see even greater opportunities ahead. We hope you find this opportunity appealing and consider joining us to share in our future successes.

We encourage applications from those who are excited about the role, even if you don't meet every listed requirement.

Role Purpose

Reporting to our Home Claims Leader, the Home Claims Handler manages home claims within their authority limit, maintains an effective claims support function, and supports the management team in achieving SLAs by managing case loads effectively.

Job Details

• Manage a portfolio of claims to achieve optimal outcomes aligned with Hastings' 4Cs culture.
• Serve as a technical support point for colleagues, suppliers, and stakeholders.
• Ensure claims are properly reserved, loss coded, and managed for accurate pricing.
• Maintain and update various system platforms (e.g., Fintech, GW, Respond).
• Support best practice and compliance, handle complaints and FOS referrals, and complete mandated training.
• Meet customer expectations and provide fair outcomes, challenging processes that do not prioritize customers.

Essential Skills

• Experience in customer service and communication, with strong verbal and written skills.
• Proficiency in remote work tools like MS Teams and Word.
• Knowledge of consumer duty compliance and support for vulnerable customers.
• Efficient claims management skills, including interpreting and tracking claims.
• Strong system navigation skills across multiple platforms.
• Understanding of general insurance and claims processes.

Interview Process

• Recruiter screening call.
• Interview with the hiring leader.

We are committed to inclusive recruitment and support adjustments as needed. Please note, we are unable to offer sponsorship for this role.