Property Care Technician — Customer Experience

Advance Northumberland; Ashington; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Advance Northumberland is seeking a Customer Care Technician to be the face of customer care, carrying out maintenance and repair tasks across Wansbeck Workspace and other locations. You will work to the Customer Care Charter and ensure defects are assessed and addressed within warranty guidelines.

The ideal candidate holds an NVQ Level 2 in general maintenance, has strong joinery knowledge, experience in occupied properties, a full UK driving licence, and good communication skills.

Qualifications

• NVQ Level 2 in general maintenance or equivalent.
• Strong knowledge of domestic joinery repairs.
• Experience working in occupied properties.
• Ability to read drawings, specifications, and measurements.
• Skilled in safe use of hand and power tools.
• IT skills to undertake mandatory training and use in-house APPS.
• Good communication and customer service skills.
• Full UK driving licence.
• Desirable: experience using digital job management systems.

Responsibilities

• Establish and maintain pro-active relationships with the build team and purchasers.
• Carry out maintenance / repair tasks or advise of specialist support required.
• Establish effective procedures for managing the resolution of items raised.
• Carry out property inspections, coordinate remedial repair work with Customer Care Team.
• Meet with homeowners and represent Ascent Homes in a professional manner.
• Liaise with Customer Care Manager regarding the progress of customer care issues and customer claims where required.
• Follow all health and safety policies, including PPE and safe tool operation.
• Identify and report hazards.
• Carry out dynamic risk assessments at point of work, review risk assessments for future best practice.

Skills

Joinery repairs

Occupied properties experience

Read drawings/specs/measurements

Hand & power tools use

IT skills & in-house APPS

Communication & customer service

Full UK driving licence

Independent & multi-trade teamwork

Digital job management systems (Desir.

Education

NVQ Level 2 in general maintenance or equivalent

Tools

Digital job management systems

Job description

Advance Northumberland is seeking a Customer Care Technician to be the face of customer care, carrying out maintenance and repair tasks across Wansbeck Workspace and other locations. You will work to the Customer Care Charter and ensure defects are assessed and addressed within warranty guidelines.

The ideal candidate holds an NVQ Level 2 in general maintenance, has strong joinery knowledge, experience in occupied properties, a full UK driving licence, and good communication skills.