Customer Care Technician

Elvet Recruitment; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company van

Fuel card

Choice of company car or car allowance

Discretionary bonus

26 days annual leave

Pension scheme

Private medical insurance

Life assurance

Job summary

Elvet Recruitment, recruiting on behalf of a leading housebuilder, is seeking an experienced Customer Care Technician to cover the North East region. You will complete remedial and maintenance works in new build homes to high standards, ensuring safety and quality before handover.

The ideal candidate is practical, detail-oriented, with multi-trade skills and the ability to work independently while delivering excellent customer service.

Qualifications

• Proven experience as a Maintenance Technician or similar in construction/housebuilding.
• Skilled in joinery, plastering, filling, mastic, painting and general maintenance.
• Excellent NHBC knowledge and high-quality workmanship.
• Strong time management and ability to work independently.
• Excellent customer service and communication skills.
• Full UK driving licence.

Responsibilities

• Complete remedial and maintenance works across new build homes to a high-quality standard.
• Carry out repairs in line with NHBC standards and company expectations.
• Undertake multi-skilled tasks including joinery, plastering, filling, mastic, painting and finishing.
• Ensure paperwork and job records are completed accurately and within timescales.
• Maintain company van stock and ensure tools/materials are available.
• Act as a professional ambassador for the business in customers' homes.

Skills

Multi-skilled

Joinery

Plastering

Painting

Mastic

Time management

Customer service

Driving licence

Job description

Are you an experienced Multi-Skilled Technician with a strong eye for detail, looking to develop your career within a well-established and growing housebuilder?

We are delighted to be recruiting on behalf of a respected housebuilder with a strong reputation for delivering high-quality new build homes across the UK. This is an excellent opportunity for a Customer Care Technician to join the team on a permanent, full-time basis, covering the North East region. You will play a key role in ensuring new build homes are completed to the highest standards by carrying out a variety of remedial and maintenance works.

This is a fantastic opportunity to join a supportive and collaborative business where quality, customer satisfaction, and health & Safety are at the heart of everything they do. You will be responsible for completing a wide range of finishing and remedial tasks across occupied and newly completed homes, ensuring every property meets the highest standards before and after handover.

The successful candidate will be a practical, self-motivated individual with excellent attention to detail, strong multi-trade skills, and the ability to work independently while delivering exceptional customer service.

What You’ll Be Doing:

• Completing outstanding remedial and maintenance works across new build homes to a high-quality standard, ensuring Health & Safety remains the number one priority
• Carrying out repairs in line with NHBC standards and company quality expectations
• Undertaking a variety of multi-skilled tasks including joinery, plastering, filling, mastic application, painting, and general finishing works
• Ensuring all relevant paperwork and job records are completed accurately and within agreed timescales
• Maintaining company van stock and ensuring all tools and materials are available to complete works efficiently
• Keeping the company van clean, well-maintained, and organized at all times
• Acting as a professional ambassador for the business, delivering excellent customer service when working within customers' homes

What We’re Looking For:

• Previous experience as a Maintenance Technician, Multi-Skilled Technician, Finishing Technician, or similar role within the construction or housebuilding sector
• Proven experience carrying out joinery, plastering, filling, mastic, painting, and general maintenance works
• Strong understanding of NHBC standards and quality expectations within new build housing
• Excellent time management skills with the ability to prioritise workloads and work independently
• Strong attention to detail with a commitment to delivering high-quality workmanship
• Excellent customer service and communication skills with a professional and approachable manner
• Good organisational and problem‑solving skills
• Comfortable using mobile technology to manage jobs and complete paperwork
• Full UK Driving Licence

Role Information:

• Covering the North East region
• Company van and fuel card provided
• Choice of company car or car allowance
• Discretionary Bonus Scheme
• 26 days annual leave plus bank holidays
• Holiday Buy Back Scheme
• Company Pension Scheme
• Private Medical Insurance
• Healthshield membership
• Life Assurance Scheme
• Share Purchase Plan
• Highstreet and retail discounts
• Ongoing training and excellent career development opportunities

This is a permanent position and the recruiting organisation will be acting as an employment agency for permanent recruitment on behalf of our client.

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