Property Administrator

Kinleigh Folkard & Hayward; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated coordinator to enhance customer service and support sales teams. This role involves maintaining high standards of communication with clients, preparing essential documentation, and ensuring compliance with procedures. The ideal candidate will have a strong background in administration and a passion for delivering exceptional service. Join a dynamic team in a growing company that values collaboration and innovation, and be part of a culture that prioritizes integrity and excellence in property services.

Qualifications

• Proven track record in administration with outstanding communication skills.
• Experience in delivering excellent customer service.

Responsibilities

• Communicate with customers via phone, email, and face-to-face.
• Prepare valuation packs and necessary paperwork for clients.

Skills

Communication Skills

Customer Service

Administration

Collaboration

Education

Experience in Administration

Tools

CRM Software

Job description

At KFH, our property administrators sit at the heart of our branch network, supporting sales and lettings negotiators and branch directors daily to achieve high-quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual who can collaborate with others and share their administration knowledge and skills. At KFH, we are continuously looking for opportunities to improve and are seeking a coordinator to bring new thinking and embrace our legacy.

With over 60 branches across the capital, KFH is London’s largest property services group, and we are growing! We offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. We have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care to achieve the right results with integrity. We pride ourselves on collaboration, valuing experience, and encouraging new thinking.

You will report to our Regional Administration Manager.

Responsibilities include:

1. Communicate with customers by phone, email, and face-to-face, maintaining company standards.
2. Prepare valuation packs.
3. Use and maintain KFH’s CRM where required.
4. Produce and issue all necessary paperwork for clients and solicitors.
5. Ensure all compliance procedures are met.
6. Communicate with third-party companies.
7. Communicate with KFH’s Accounts department for payments.
8. Provide high levels of customer service.
9. Support sales and lettings negotiators and branch directors.

At KFH, we are looking for a coordinator with a proven track record in administration, outstanding communication skills, and a passion for delivering excellent customer service to all of our clients while achieving the right results and enhancing our reputation.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

Click here to see all our company benefits, including additional earning potential and discounts.

KFH. People. We get it.