Property Administrator

FPMR Ltd; Borehamwood; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Free on-site parking

Salary £35,000

Discretionary bonus

Paid holiday

Pension

Life cover

Employee assistance programme

Team events

Job summary

FPMR Ltd is seeking an administrative/coordination professional to join our team in Borehamwood. The role focuses on keeping records and reports up to date, managing inboxes, and supporting leasehold processes in a fast-paced environment.

The ideal candidate has at least a year in admin roles, strong Outlook/Excel skills, and experience handling customer queries and data-heavy reporting. A friendly, office-based setting with stability and growth awaits.

Qualifications

• At least a year in an administrative or coordination role.
• Confident with Outlook 365, particularly Excel and email.
• Experience handling customer complaints and dealing with external parties.
• Comfortable managing data and pulling together reports.
• Strong organisation, attention to detail and the ability to juggle competing priorities.

Responsibilities

• Keeping records, central systems and task trackers accurate and up to date
• Preparing, issuing and distributing reports, management agreements and leasehold documents
• Managing the team inbox and making sure service standards and KPIs are met
• Supporting the complaints process, investigating and escalating where needed
• Helping with leasehold consents and certificates, and chasing debtor queries
• Liaising with managing agents, customers and external partners to keep everyone aligned

Skills

Outlook 365

Excel

Customer service

Report writing

Data management

Organisation

Job description

About our client

Our client manages a large residential leasehold portfolio across England and Wales, acting as a long-term steward for the homes in its care. They're a close-knit team who take pride in delivering a high standard of service, supported by good technology and a collaborative, friendly culture. It's a smaller business backed by a much larger group, so you get variety and a tight team with real stability.

The role

Reporting to the Estate Manager, you'll be the engine room of the estates function. You'll keep records, systems and trackers in order, prepare and issue reports and documents, manage a busy shared inbox, and help keep the portfolio compliant day to day. It blends administration, coordination and customer contact, so you'll need to juggle priorities and stay on top of detail in a fast-moving environment. It's a fully office-based role in Borehamwood.

What you'll be doing

• Keeping records, central systems and task trackers accurate and up to date
• Preparing, issuing and distributing reports, management agreements and leasehold documents
• Managing the team inbox and making sure service standards and KPIs are met
• Supporting the complaints process, investigating and escalating where needed
• Helping with leasehold consents and certificates, and chasing debtor queries
• Liaising with managing agents, customers and external partners to keep everyone aligned

Skills and experience

Essential

• At least a year in an administrative or coordination role
• Confident with Outlook 365, particularly Excel and email
• Experience handling customer complaints and dealing with external parties
• Comfortable managing data and pulling together reports
• Strong organisation, attention to detail and the ability to juggle competing priorities

Desirable

• Experience in property management or leasehold
• ATPI membership or above (they'll cover the cost of full membership)
• Full UK driving licence

Why join them

You’ll join a friendly, close-knit team in a genuinely nice office.

• free on-site parking
• on a salary of £35,000
• discretionary bonus
• paid holiday
• pension
• life cover
• employee assistance programme
• regular team events and away days

They’ll also support you towards a professional qualification if you want one.