Promotions Strategy & Optimisation Manager

Silverspin; Douglas; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Collaborative team environment

Job summary

Silverspin is seeking a Promotions Strategy & Optimisation Manager to drive performance of promotions across our Sportsbook and Casino products from the Isle of Man. You will translate data insights into action, optimise campaigns, and shape automated, personalised promotional journeys.

You will work closely with CRM, BI and Product teams to implement test-and-learn strategies, evaluate impact, and scale successful mechanisms while balancing commercial value and player engagement.

Qualifications

• Experience in promotions, bonusing, CRM, commercial analytics, or related optimisation.

Responsibilities

• Lead the optimisation of promotions, campaigns and bonus activity across Sportsbook and Casino.
• Analyse performance to understand which offers and mechanics deliver objectives.
• Identify underperforming activity and suggest improvements to targeting, mechanics, rewards and timing.
• Define and monitor KPIs including promotional cost, participation, conversion, retention, engagement and player value.
• Establish a strong test-and-learn approach using A/B testing and controlled experiments.
• Collaborate with CRM, BI and Product to improve targeting and personalisation.
• Explore how machine learning can improve promotional effectiveness.

Skills

Promotions analytics

CRM

Data-driven

Experimentation

A/B testing

Stakeholder management

Cross-functional collaboration

Personalisation

Automation

Machine learning basics

Tools

CRM tools

BI tools

A/B testing platforms

Job description

Position Overview

We are looking for a highly analytical and commercially minded Promotions Strategy & Optimisation Manager to drive the performance of promotions, campaigns and bonuses across our Sportsbook and Casino products.

You will use data and insight to understand what is working, identify opportunities for improvement and ensure our promotional activity delivers strong player engagement and commercial value.

As we continue to develop our approach to automation, personalisation and machine learning, you will also help shape how promotions become increasingly targeted, intelligent and effective.

This is a hands‑on optimisation role focused on turning insight into action through continuous testing, learning and improvement.

Key Responsibilities

Promotions & Performance Optimisation

• Lead the optimisation of promotions, campaigns and bonus activity across Sportsbook and Casino.

• Analyse performance to understand which offers and mechanics are delivering against their objectives.

• Identify inefficient or underperforming activity and recommend improvements to targeting, mechanics, rewards and timing.

• Identify opportunities to scale or further improve successful promotions.

• Define and monitor KPIs including promotional cost, participation, conversion, retention, engagement and player value.

• Assess the incremental impact of promotional activity to understand the true value generated.

• Establish a strong test-and-learn approach using A/B testing, control groups and experimentation.

Personalisation & Automation

• Work with CRM, BI, Product and other teams to improve promotional targeting and personalisation.

• Identify opportunities to use player behaviour, preferences and value to determine the most relevant offer, reward and timing.

• Support the development of automated promotional decision-making and personalised journeys.

• Explore how predictive models and machine learning can improve promotional effectiveness.

• Define success measures and continuously evaluate automated activity.

Innovation & Collaboration

• Keep up to date with developments in Sportsbook and Casino promotions, bonusing and player engagement.

• Monitor competitor activity and identify new mechanics, capabilities and opportunities.

• Bring new ideas to the Promotions team and challenge existing approaches where data suggests there is a better way.

• Work closely with Promotions, CRM, BI and Product to turn insights into practical improvements.

The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity.

What We're Looking For

You will ideally have:

• Experience in promotions, bonusing, CRM, commercial analytics, player analytics or a related optimisation role.

• Experience within Sportsbook, Casino, iGaming or a similar digital industry.

• A highly analytical and data‑driven mindset with strong commercial judgement.

• Experience evaluating campaign or promotional performance against clear objectives.

• A strong understanding of segmentation, targeting and personalisation.

• Experience with experimentation and test-and-learn methodologies.

• An understanding of how automation and machine learning can support marketing and promotional decision‑making.

• The ability to translate complex data into clear, actionable recommendations.

• Strong stakeholder management and cross‑functional collaboration skills.

You’ll Thrive in This Role If You...

• Love digging into data to understand why something performed the way it did.

• Think commercially and balance player appeal with measurable business value.

• Are curious, challenge assumptions and look for opportunities to improve.

• Enjoy testing ideas, learning from results and iterating.

• Think about incrementality and whether promotions genuinely change player behaviour.

• Are excited by personalisation, automation and the future of promotional strategy.

• Turn insight into action rather than simply reporting on performance.

Why Work With Us?

At Silverspin, we take bold but thoughtful approaches to what we build and how we work. We act with confidence and responsibility, focusing on smart decisions, meaningful impact, and long‑term success.

Joining us means being part of a team that values curiosity, ownership, and collaboration. We encourage people to challenge ideas, simplify complexity, and grow together - creating an environment where great work (and good energy) go hand in hand.

We offer:

• Competitive salary and benefits

• Opportunities to learn, grow, and develop

• A creative, collaborative team environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.