Promotion Operations Team Manager

LeoVegas Group; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the gaming industry is looking for a Promotions Operations Team Manager to ensure the effective and compliant delivery of CRM-linked promotions. The role involves collaborating with various teams, managing promotional setups, and constantly seeking process improvement, all within a dynamic and innovative environment. This position offers an exciting opportunity to influence customer experience and engagement in a rapidly evolving sector.

Benefits

Hybrid working - 3 days per week at the office

Workation opportunity for up to 4 weeks per year

28 days of paid leave plus public holidays

Pension contributions matched up to 6%

BUPA healthcare coverage including pre-existing conditions

Wellbeing allowance of £250 annually

Complimentary snacks and drinks

Quarterly team budget for events

Support for maternity leave with full pay

Cycle-to-work scheme and gym discounts

Qualifications

• Proven experience in bonus operations, CRM promotions, or campaign execution.
• High attention to detail and confidence in handling complex setups.
• Experience in a regulated environment, strong understanding of responsible gaming.

Responsibilities

• Managing the setup, testing, and deployment of promotions across campaigns.
• Collaborating with Product and Gaming teams to integrate new bonus types.
• Ensuring all promotions comply with regulatory and legal standards.

Skills

Communication

Collaboration

Problem-solving

Attention to detail

Tools

Promotion setup tools

Job description

ABOUT THE ROLE

As our Promotions Operations Team Manager, you’ll lead the delivery of all CRM-linked promotions, ensuring they are accurate, engaging, and fully compliant. You’ll be responsible for translating campaign briefs into operational setups and managing end-to-end execution across a wide variety of promotional formats.

This is a highly collaborative role, working closely with Marketing, CRM, Product, and third-party game providers to enhance our promotions capability. You’ll play a central role in introducing new reward mechanics, improving customer experiences, and supporting long-term innovation in how we engage and retain players.

YOU WILL BE RESPONSIBLE FOR:

●Managing the setup, testing, and deployment of promotions across CRM and lifecycle campaigns

●Translating campaign briefs into well-structured and executable promotional configurations

●Collaborating with Product and Gaming teams to integrate new bonus types and reward mechanisms

●Working with third-party game providers to deliver exclusive or custom promotional features

●Maintaining robust QA processes to ensure all promotions launch error-free

●Ensuring all promotions comply with regulatory, legal, and responsible gaming standards

●Documenting eligibility rules, terms, and targeting logic to ensure transparency and auditability

●Working closely with CRM and Analytics to monitor promotional performance and support optimisation

●Supporting process improvement to streamline workflows and reduce delivery times

●Acting as a subject matter expert on promotional delivery, supporting training and knowledge-sharing

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

●Proven experience in bonus operations, CRM promotions, or campaign execution

●Working knowledge of promotion setup tools and bonus mechanics, ideally in gaming or e-commerce

●Strong communication and collaboration skills across Product, Marketing, CRM, and Compliance

●High attention to detail and confidence in handling complex setups

●Experience working in a regulated environment, with a strong understanding of responsible gaming

●A proactive mindset with a focus on problem-solving, documentation, and continuous improvement

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.

BENEFITS

●Hybrid working - 3 days per week at the office, with flexibility for 2 days at home

●Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).

●Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.

●Invest in your future – We match pension contributions up to 6%.

●Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.

●Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).

●A great workplace experience – Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis

●A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.

●Support for growing families – Up to 6 months of full pay for maternity leave.

●Stay active & save money – Cycle-to-work scheme and gym discounts to keep you moving.

●Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.

●And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!