Project Support Officer

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; On-site; GBP 35,000 - 55,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced Programme Manager to support Elective Reform, delivering projects on a fast-paced action plan and engaging stakeholders across the Trust. You will analyse information, prepare reports, and work with clinical and operational leads to implement improvement plans while maintaining momentum and ensuring governance is followed.

The role requires strong communication, risk management, and training responsibilities to

Qualifications

• Degree level or equivalent knowledge with recognised PM training.
• Experience in programme and project management environment.
• Proven track record of providing high level project management support.

Responsibilities

• Develop and maintain effective working relationships with stakeholders in Elective Reform.
• Analyse information and make recommendations to senior staff.
• Support development of improvement and programme delivery plans and monitor milestones.
• Prepare reports and presentations for programme boards and governance groups.
• Provide training and guidance to Operational Leads and administrators.

Skills

PM qualification

Project management experience

High level reporting

Education

Degree level qualification

PM training qualification

Tools

MS Office/Project tools

Job description

Detailed job description and main responsibilities

Communication and relationships

• Develop and maintain effective working relationships with the full range of stakeholders involved in the Elective Reform Programme.
• Gain "buy-in" support for projects from key stakeholders.
• Support the management of a demanding, fast paced action plan that may be perceived negatively and / or have an impact on the capacity of operational services.
• Support the provision and communication of complex, sensitive and highly contentious information to key stakeholders.
• Help prepare reports and presentations to share with stakeholders, staff and programme boards.
• Work in close co-operation with programme, operational and clinical leads.
• Use persuasive and negotiating skills to improve understanding when dealing with stakeholders.
• Use interpersonal skills to overcome all barriers, which can sometimes be very significant, to ensure successful outcomes.
• Adopt a supportive, facilitative approach to ensure the continued momentum of the improvement and programme plans are maintained.

Analytical and judgement

• Under the direction of the Programme Manager and Associate Director of Elective Reform, analyse and interpret information and data and make comparisons to identify potential options, corrective or appropriate action.
• Make recommendations to senior members of the team and / or programme Senior Responsible Officers.
• Support the identification and management of risk and issues.

Planning and organisation

• Work with the programme manager(s) and operational leads to support the development of improvement and programme delivery plans.
• Help to identify co-dependencies, potential risks / delays and identify mitigation actions to make adjustments to meet targets.
• Monitor progress against key milestones and outcomes.
• Responsible for highlighting areas for action in preparation for senior / strategic meetings as required.
• Ensure papers are received and delivered to required deadlines.
• Use experience to balance competing priorities.

Policy and Service Improvement

• Develop policies and protocols for own work area.
• Present a positive role model in times of service improvement.

Responsibility for Human Resources

• Provide training on progress monitoring systems to Operational Leads, administrators as required.
• Support wider management team members with guidance to improve project knowledge.
• Provide training on progress monitoring systems to Operational Leads, administrators as required.
• Support wider management team members with guidance to improve project knowledge.

Responsibility for Information Resources

• Support development of systems to monitor progress.
• Responsible for ensuring that systems for monitoring progress are keep up-to-date and that a clear audit trail exists for all activity.
• Support development of systems to collate and store evidence of progress made against actions and keep up to date.
• Keep up-to-date relevant dashboards as required.
• Support development and maintenance of project documentation.
• Project reporting - update regular progress reports as required.
• A competent knowledge of Microsoft and other software packages is required for reporting, business change and project plans.

Service improvement

• Support development and collation of surveys / audits related to improvement plans.
• Support systematic approach to evaluations / lessons learned / bench marking.

Person specification

Qualifications and Education

Essential criteria

• Degree level qualification or equivalent level of knowledge attainted through a recognised Project / Programme Management training qualification and equivalent proven project experience.

Knowledge and Experience

Essential criteria

• Experience of working in a programme and project management environment.
• Proven track record of providing high level project management support to a range of projects and programmes.
• Competent and proficient knowledge and understanding of a range of IT systems.

Desirable criteria

• NHS experience and knowledge

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available