Project Support Manager

NHS National Services Scotland; Larbert; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Forth Valley is offering a fixed-term or secondment opportunity for 12 months in the Surgical Department at Forth Valley Royal Hospital. The post holder will support day-to-day operational delivery, working closely with the Surgical Management Team and administrative staff to maintain service levels.

Responsibilities include monitoring waiting lists and patient pathways, coordinating mutual aid, supervising staff, and providing performance information to support planning and decision-making.

Qualifications

• Experience working in a busy administrative or operational environment.
• NHS experience and knowledge of waiting-list management and patient pathways advantageous.
• Level 2 Disclosure Scotland check is required.

Responsibilities

• Support the operational delivery of Surgical Services.
• Monitor waiting lists, waiting times and patient pathways, highlighting areas requiring action.
• Coordinate mutual aid and additional activity to support waiting-time performance.
• Work with clinical and administrative teams to make effective use of available capacity.
• Supervise and support administrative staff, helping to manage workload and priorities.
• Assist in resolving day-to-day operational issues and service pressures.
• Collate and provide performance information to support service planning and decision-making.
• Contribute to service improvement and the development of efficient administrative processes.

Skills

Organisational skills

Communication skills

Problem-solving

Job description

Fixed Term or Secondment Opportunity* for 12 months to cover substantive post holders secondment leave.

*Secondment Opportunity – Existing permanent employees must first discuss this opportunity with their substantive line manager and complete the secondment request form prior to interview. The secondment request form and the associated secondment policy can be found on the HR/Recruitment intranet pages and must be completed and signed by the substantive line manager. The Candidate should then take it with them to interview as confirmation that an agreement has been granted.

The Post

An exciting opportunity has arisen for a motivated and highly organised individual to join the Surgical Department at Forth Valley Royal Hospital for a period of 12 months.

The postholder will support the day-to-day operational delivery of Surgical Services, working closely with the Surgical Management Team, clinical teams and administrative staff.

A key focus of the role will be supporting the management of waiting lists and waiting times, coordinating mutual aid and additional activity, and helping to ensure patients progress through their pathway in a timely manner.

The postholder will also provide day-to-day supervision and support to administrative staff, helping to manage workloads, priorities and operational pressures across the service.

The Candidate

We are looking for an enthusiastic and proactive individual with strong organisational, communication and problem-solving skills.

You will:

• Support the operational delivery of Surgical Services.
• Monitor waiting lists, waiting times and patient pathways, highlighting areas requiring action.
• Coordinate mutual aid and additional activity to support waiting-time performance.
• Work with clinical and administrative teams to make effective use of available capacity.
• Supervise and support administrative staff, helping to manage workload and priorities.
• Assist in resolving day-to-day operational issues and service pressures.
• Collate and provide performance information to support service planning and decision-making.
• Contribute to service improvement and the development of efficient administrative processes.

You should have experience of working within a busy administrative or operational environment and be confident working with a range of staff and competing priorities. Previous NHS experience and knowledge of waiting-list management and patient pathways would be advantageous.

The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check.

Location

The post is based within the Surgical Department, Forth Valley Royal Hospital.

Further Information

Certificate of Sponsorship

Applicants who require sponsorship to work in the UK are advised to carefully review the eligibility criteria for the Skilled Worker or Health and Care Worker visa routes. NHS Forth Valley may be able to offer sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. If you are currently working in the UK on a Skilled Worker visa, transitional arrangements may apply. Please note that sponsorship is not guaranteed and is assessed on a case‑by‑case basis following interview and at the commencement of pre‑employment checks. For further information on visa requirements and sponsorship eligibility, please refer to the UK Government guidance.

It is also recommend that anyone applying for health and social care jobs in the UK from abroad read the following guidance: Applying for health and social care jobs in the UK from abroad - GOV.UK (www.gov.uk).

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments, we can make to assist you with your application and/or interview.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.