Project Officer (CRM Future Project)

Bath; Bath; On-site; GBP 39,000 - 46,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Cycle to work

EV salary sacrifice

Gym discount

Professional development

Postgraduate tuition discounts

Local museum entry

Employee assistance

Job summary

University of Bath is seeking a Project Officer to drive the CRM Future Project within the Planning, Performance & Strategic Change department. You will coordinate activities, support multiple workstreams across the University and help deliver a major CRM initiative spanning the student journey from enquiry to graduation and beyond.

The role involves collaboration with academic, professional services and digital colleagues to deliver milestones, maintain documentation, and support governance and

Qualifications

• Experience supporting or coordinating projects within a complex organisation.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder engagement skills, with the confidence to work with colleagues at all levels.
• Strong drive and determination, with the ability to respond in an agile and positive way to change.
• Experience preparing project documentation, reports, briefings or presentations with a high level of accuracy and attention to detail.
• The ability to analyse information, solve problems and support informed decision-making.
• Experience of digital transformation projects and, ideally, an understanding of CRM systems or similar enterprise-wide technologies.
• A proactive approach, a willingness to learn and the resilience to work effectively in a fast-paced change environment.

Responsibilities

• Coordinate project activities and support the delivery of multiple project workstreams across the University.
• Maintain key project documentation including project plans, risk registers, action logs and status reports.
• Work collaboratively with academic, professional services and digital colleagues to help deliver project milestones and outcomes.
• Support stakeholder engagement, communications, workshops and events to ensure colleagues are informed and involved throughout the project lifecycle.
• Analyse information, identify issues and risks, and help develop recommendations to support decision-making.
• Provide high-quality reporting and governance support to the Project Board and other senior stakeholders.
• Contribute to the successful delivery of a strategic digital transformation programme that will benefit students, staff and external partners.

Skills

Project coordination

Stakeholder engagement

Digital transformation

CRM knowledge

Job description

Job title Project Officer (CRM Future Project)

Department Planning, Performance & Strategic Change

Salary Starting from £38,784, rising to £46,049

Grade Grade 7

Contract Type Full Time, Fixed Term

Placed on Monday 28 September 2026

The Planning, Performance and Strategic Change Department brings together strategy, planning, insights and delivery in an integrated way, optimising investments and resources, enabling the University to implement our strategy, driving impact and performance.

How we do this is just as important as what we do and we work to three key principles: collaboration, clarity and capability.

About the role

As a Project Officer within the Strategic Projects Office, you'll play a key role in delivering the University's ambitious CRM Future Project, a major digital initiative that will improve how we manage relationships and interactions throughout the student journey, from initial enquiry through to graduation and beyond.

The CRM Future Project forms part of the University's wider strategic digital foundations agenda, creating a modern, sustainable and integrated CRM solution that will improve experiences for prospective students, current students, alumni and external partners.

The project will also enhance the University's engagement with external organisations and partners through improved relationship management capabilities.

Working alongside the Project Manager, Project Team and a wide range of stakeholders, you'll help coordinate the successful implementation of a new CRM platform, supporting multiple workstreams and contributing to one of the University's most significant strategic change projects.

You will

• Coordinate project activities and support the delivery of multiple project workstreams across the University.
• Maintain key project documentation including project plans, risk registers, action logs and status reports.
• Work collaboratively with academic, professional services and digital colleagues to help deliver project milestones and outcomes.
• Support stakeholder engagement, communications, workshops and events to ensure colleagues are informed and involved throughout the project lifecycle.
• Analyse information, identify issues and risks, and help develop recommendations to support decision-making.
• Provide high-quality reporting and governance support to the Project Board and other senior stakeholders.
• Contribute to the successful delivery of a strategic digital transformation programme that will benefit students, staff and external partners.

About you

Our ideal candidate will have:

• Experience supporting or coordinating projects within a complex organisation.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder engagement skills, with the confidence to work with colleagues at all levels.
• Strong drive and determination, with the ability to respond in an agile and positive way to change.
• Experience preparing project documentation, reports, briefings or presentations with a high level of accuracy and attention to detail.
• The ability to analyse information, solve problems and support informed decision-making.
• Experience of digital transformation projects and, ideally, an understanding of CRM systems or similar enterprise-wide technologies.
• A proactive approach, a willingness to learn and the resilience to work effectively in a fast-paced change environment.

Further information

This is a fixed-term role for a period of 12 months.

For an informal discussion about the role please contact Michelle Hale, Programme Manager ( [e-mail] ) or Peter McSweeney, Project Manager ( [e-mail] ).

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.