Project Manager Technical Support

ZipRecruiter; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Technical Project Manager to join their dynamic IT team. This pivotal role involves leading IT and digital projects across various properties, driving innovation and improving operational efficiency. Successful candidates will have extensive experience in project management within the hospitality domain, along with the ability to manage vendor relationships and ensure compliance with data privacy regulations.

Qualifications

• 5+ years in IT project delivery roles.
• 2 years in a leadership capacity.
• Hospitality Industry experience essential.

Responsibilities

• Lead and manage IT projects across hotel operations.
• Collaborate with stakeholders to define project goals.
• Oversee rollouts of systems including PMS, POS, CRM.

Skills

Project Management

Communication

Problem-solving

Stakeholder Engagement

Education

Professional certifications in Project Management (PMP, PRINCE2, Agile)

Tools

AWS

Azure

Job description

Job Description

We’re looking for a Technical Project Manager to join a dynamic IT team supporting a group of hotels.

In this role, you will lead the planning, execution, and delivery of IT and digital projects across multiple properties and business functions. From implementing cutting-edge hospitality technologies to enhancing guest-facing platforms, you will play a pivotal role in driving innovation and operational efficiency.

Key Responsibilities:

• Lead and manage IT projects across hotel operations, ensuring timely and successful delivery.
• Collaborate with stakeholders to define technical project goals and requirements.
• Oversee rollouts of systems including PMS, POS, CRM, booking engines, mobile apps, and smart room tech.
• Manage third-party vendors and ensure smooth integrations and upgrades.
• Maintain data privacy and cybersecurity compliance (e.g., GDPR).
• Provide proactive support, performance monitoring, and service improvement
• Mentor IT support teams and ensure effective cross-departmental communication.
• Contribute to technology strategy, planning, and budget forecasting.

Experience:

• Strong technical background with 5+ years in IT project delivery roles.
• Professional certifications in Project Management (e.g., PMP, PRINCE2, Agile).
• At least 2 years in a leadership or managerial capacity.
• Hospitality Industry experience is essential.
• Experience managing hospitality systems (PMS, POS, CRM, OTA integrations)
• Familiarity with project methodologies such as PRINCE2, PMP, or Agile.
• Experience with cloud platforms (AWS, Azure), mobile, and networking technologies.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• Ability to lead cross-functional teams and manage vendor relationships effectively.