Project Manager - Service Transformation

ZipRecruiter; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading company in London is seeking two experienced Project Managers to lead a significant service transformation initiative. This hybrid role requires strong consultancy backgrounds and expertise in project management, particularly in operations and service design. Ideal candidates will thrive in fast-paced environments and have a passion for impactful service design projects.

Qualifications

• Strong consultancy background managing service transformation projects.
• Experience in operations and service design.

Responsibilities

• Lead the delivery of a greenfield service transformation initiative.
• Build a modern, ITIL-aligned service organisation.

Skills

Project Management Expertise

Consultancy Background

Technical Understanding

ITIL Knowledge

Job description

Job Description

Location: London (Hybrid, 1 day per week onsite)

Salary: £55,000 - £70,000

Overview

We’re seeking two experienced Project Managers with strong consultancy backgrounds and a track record of success in permanent roles to lead the delivery of a greenfield service transformation initiative. This is an exciting opportunity to work on a large-scale project, building a modern, ITIL-aligned service organisation from the ground up.

Experience and Skills Required

• Consultancy Background: Extensive experience working in consultancy environments, managing service transformation projects for a range of clients.
• Project Management Expertise: Experience managing service transformation projects, particularly in operations and service design.
• Technical Understanding: Strong knowledge of modern IT infrastructure, cloud migration, and application services to liaise effectively with technical teams and third-party providers.
• ITIL Knowledge: Familiarity with ITIL frameworks and principles for service delivery and management.

This role is ideal for project managers with consultancy backgrounds who thrive in fast-paced, transformative environments and are passionate about delivering impactful service design projects.