Project Manager - Recovery Services

New Start; West Kirby; Presencial; GBP 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contributory pension

22 days annual leave rising to 30 days

Learning & development up to Level 5

Monthly reflective practice sessions

Medicash enrolment

Descripción de la vacante

New Start is seeking an experienced Project Manager – Recovery Services to lead the Harmony Project in Liverpool. You will manage a team of Support Practitioners delivering abstinence-based, trauma‑informed support aimed at wellbeing, budgeting, tenancy sustainment and access to treatment.

Based in Liverpool, the role is full-time, 37.5 hours/week, Mon-Fri 9am–5pm. Salary is £32,493 per year with pension, generous leave and development opportunities.

Formación

• Minimum of 2 years’ management/supervisory experience in a similar setting.
• NVQ Level 3 or above in Health & Social Care.
• NVQ Level 5 in Leadership and Management or equivalent, or currently working towards.
• Experience supporting adults in recovery or dispersed housing, floating support/outreach or residential settings.

Responsabilidades

• Oversee staff team, provide direction and development to deliver abstinence-based support.
• Manage caseloads, ensure professional recording and timely task completion.
• Monitor service outcomes, quality and contractual compliance.
• Lead safeguarding, risk assessments and relapse prevention planning.
• Coordinate safety across dispersed properties and lone-working protocols.
• Ensure property standards, health and safety checks, repairs and compliance.
• Coordinate staffing cover and workloads to maintain consistent support.
• Participate in on-call/out-of-hours rota as required.
• Oversee referrals, assessments and move-on planning with housing partners.

Conocimientos

Management experience

Recovery housing experience

Leadership and mentoring

Casework & risk assessment

Driver with own vehicle

IMS/MainStay familiarity

Multi‑agency collaboration

Budgeting and planning

Staff development

Safeguarding knowledge

Housing and tenancy sustainment

Educación

NVQ Level 3 Health & Social Care

NVQ Level 5 Leadership & Management

Herramientas

IMS system

MainStay system

Property Pool Plus

Descripción del empleo

New Start is looking for an experienced and enthusiastic Project Manager – Recovery Services to manage our Harmony Project, part of New Start’s Recovery Services. Harmony provides abstinence-based supported accommodation across dispersed properties in Liverpool, helping adults sustain their recovery and build towards independent living. The role involves managing a dedicated team of Support Practitioners who work with residents to maintain abstinence, improve wellbeing and develop the skills needed to manage a home. Support is based on a person-centred, trauma-informed approach, recognising residents’ strengths, goals and lived experience. The project supports people to build positive community connections, prevent relapse and progress towards suitable, settled accommodation.

The position is based in Liverpool on a full-time, permanent basis, working 37.5 hours per week Mon-Fri, 9am – 5pm. In return you will receive a competitive salary of £32493 per annum.

About the role:

The Project Manager will have an excellent understanding of addiction, recovery, homelessness and the complexities of multiple disadvantage. Overseeing the team of Support Practitioners, you will promote a consistent approach to abstinence-based support, relapse prevention and tenancy sustainment. You will ensure residents receive practical support with budgeting, benefits, daily living skills and move-on planning, alongside support to access treatment and community recovery networks. The role requires effective oversight of a dispersed service, with a strong focus on safeguarding, lone working, accurate records and positive outcomes for residents.

The service works closely with Step Down and other recovery services, housing providers, substance misuse services, mental and physical health teams, and criminal justice partners to support coordinated referrals, transitions and ongoing recovery.

What we have to offer

• A competitive Salary - £32493
• A contributory pension scheme
• 22 days annual leave rising by 1 day per year up to a maximum of 30 days
• A range of learning and development opportunities up to and including level 5
• Monthly group reflective practice sessions
• Complimentary Medicash enrolment upon successful completion of probation

Responsibilities as our Project Manager will include:

• Managing, motivating, supporting and developing the staff team, leading by example to deliver an excellent service
• Overseeing staff caseloads, professional recording and task completion via the IMS system
• Monitoring service outcomes, quality and performance in line with contractual requirements
• Ensuring effective risk assessments, support plans, safeguarding and responses to relapse
• Promoting staff and resident safety across dispersed properties, including safe lone working
• Overseeing property standards, health and safety checks, repairs and compliance across the service
• Coordinating staff cover and workloads to maintain consistent support
• Participating in the services on-call / out-of-hours rota one week per month
• Ensuring incidents are recorded, reported and reviewed, with learning shared across the team
• Overseeing referrals, assessments and planned transitions into and out of the service
• Supporting tenancy sustainment, rent arrears management and planned move-on, working with housing partners and neighbours to resolve concerns

What we’re looking for in our ideal Project Manager:

• A minimum of 2 years’ management / supervisory experience in a similar setting (Essential)
• NVQ Level 3 or above in Health & Social Care (Essential)
• NVQ Level 5 in Leadership and Management or equivalent, or currently working towards completion (Essential)
• Demonstrable experience of effectively managing, leading, motivating and developing staff (Essential)
• A minimum of 3 years’ experience in a similar role supporting adults in recovery, supported housing, floating support / outreach or a residential setting (Essential)
• Experience of casework, risk assessment and support planning (Essential)
• Driver with access to own vehicle (Essential)
• Experience of the IMS system, MainStay system or a similar case management platform (Desirable)
• Knowledge and experience of the Property Pool Plus system (Essential)
• Knowledge and experience of abstinence-based recovery and relapse prevention (Essential)
• Understanding of barriers faced by people in recovery and those experiencing homelessness (Essential)
• Experience of supporting people with substance misuse histories, mental health needs and multiple disadvantage (Essential)
• Experience of managing supported accommodation or dispersed housing services (Essential)
• Knowledge of tenancy sustainment, benefits, rent arrears and move-on pathways
• Knowledge of health and safety in supported accommodation and safe lone working
• Knowledge of safeguarding procedures and legislation within statutory and non-statutory services
• Previous experience of multi‑agency working

This post is subject to enhanced DBS criminal record disclosure and subscription with the DBS Update Service