Recovery & Housing Support Worker – Part Time

Orange Recruitment

West of England

On-site

GBP 25,000 - 31,000

Part time

6 days ago

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Benefits offered by this job

Phone handling fee

Job summary

The Chrysalis Group, Bristol-based, is seeking a part-time Recovery & Housing Support Worker to assist residents on the Recovery Programme, help them maintain tenancies and access community services. The role involves visiting participants, supporting life and educational skills, and coordinating with the Compass Project.

You will work 21 hours per week on a two-week rota, including on-call coverage. A compassionate, assertive approach and transport to projects are required.

Qualifications

At least 3 years of proven experience supporting people in recovery from addiction
Proven experience helping people retain tenancies and avoiding homelessness
Proven experience helping people access community services
Experience helping people gain life and educational skills
Experience onboarding volunteers and peer mentors
Knowledge of safeguarding principles
Counselling skills and ability to facilitate group work
Strong interpersonal skills and ability to set boundaries
Willingness to cover out-of-hours as needed
IT literacy including Word, Excel, Outlook

Responsibilities

Support individuals in accessing community services and empower them to gain life and educational skills
Provide counselling, practical key work and group support, including facilitation of groups
Encourage abstinence and foster personal growth and learning environment
Assist with move-ins/outs and housing-related tasks as needed
Coordinate with Compass Project staff and volunteers to support tenants
Respond to emergencies and maintain records per internal policy
Attend weekly activities at housing projects to engage participants

Skills

Recovery support

Tenancy support

Counselling

Group facilitation

Volunteer onboarding

Safeguarding

Time management

Communication

Tools

MS Office

Job description

Job Title:Recovery & Housing Support Worker

Salary: £27,983.81 pro rata/d

Grade:Operational

Reports to: Operations Manager

Location: Bristol

PART TIME – RECOVERY & HOUSING SUPPORT WORKER

The Chrysalis Group is a group of organisations, comprising of commercial, charitable and not for profit companies. Our work includes the provision of tailored housing and tenancy support, expert property development for specialist accommodation, and structured recovery programmes for individuals overcoming addiction and mental health challenges. We also offer support for Polish women and children escaping domestic abuse and deliver high-quality care services.

Each subsidiary plays a key role in supporting vulnerable individuals and communities while meeting the Group’s charitable objectives.

We are looking for an experienced, part time, Recovery & Housing Support Worker who will primarily support individuals on our Recovery Programme whilst assisting them to retain their tenancies and avoid homelessness in our supported accommodation. You will be a compassionate and assertive individual who sets clear expectations and boundaries while making a difference.

You will work with project participants who are receiving drug, alcohol and accommodation support services and assist them with accessing community services and empower them to develop life and educational skills tailored to their individual circumstances. You will regularly visit them at their residence and also at The Compass Project.

This is a part time role of 21 hours per week, excluding out of hours cover*, worked over a 2 week rota as detailed below. During this time you will need transport to attend our dry houses and the Compass Project, Staple Hill to fully engage with our participants, sometimes on an emergency basis.

Week 1

Monday 5 hours (10:30-3:30)
Tuesday 4 hours (11:30-3:30)
Wednesday 6 Hours (9:30-3:30)
Thursday 3 Hours (12:00 -3:00)
Friday 3 Hours (11:00-2:00)

Week 2

Monday 5 hours (10:30-3:30)
Tuesday 4 hours (11:30-3:30)
Wednesday 6 Hours (9:30-3:30)
Thursday 3 Hours (12-3:00)
Saturday 3 Hours (10:30-1:30)

Phone handling fee paid whilst on call, whether calls received or not

Purpose of the role:

To be responsible for supporting individuals in recovery from addiction, facilitating their access to housing, community services, and other opportunities for personal development You will be a compassionate but assertive individual who can set expectations and boundaries whilst fostering a supportive environment for growth and learning.

Key Responsibilities

To support individuals in accessing community services and empower them to gain life and educational skills
To provide counselling, practical key work, and group support, including the facilitation of educational and psychoeducational groups.
To encourage and motivate people to maintain total abstinence and help foster an environment of personal growth and continual learning.
To facilitate a drop in space for tenants and service users
To onboard volunteers and peer mentors to assist in providing practical advice and support, including money management, to support overall life-skills and specifically the Compass Project service and the drop-in service
To work collaboratively with the Police, Courts, family liaison and the Prison Services, including access to training, psychotherapy, self-help, spiritual and pastoral support groups as appropriate and as required.
To provide cover for out-of-hours in instances of relapse or other exceptional circumstances in line with our zero tolerance towards relapse policy.
To assist with applications, referrals, and assessments, including making people aware of waiting lists or available spaces within the service.
To facilitate house groups and attend and co-facilitate house checks with colleagues or on your own, if it is deemed safe and appropriate to do so.
To assist with move-ins, move-outs, and immediate removals.
To build and develop strong relationships within the Group, particularly the Compass Project.
To assist with viewings and sign-ups, clearly explaining tenant responsibilities, referring to relevant documentation and facilitating a comprehensive induction to the accommodation and the services offered.
To monitor all service charges, manage arrears and set up payment plans when and where appropriate, ensuring tenants maintain their tenancies and are prevented from becoming homeless and at risk of relapse.
To respond to emergency calls from tenants, care providers, and Chrysalis staff, and take appropriate action where necessary, ensuring all records and follow-up actions are managed in line with internal policy and procedures.
To investigate complaints and respond within the recommended time frame.
To attend our dry houses and the Compass Project to fully engage with our participants each week.

Group Responsibilities

To accurately input and maintain records into relevant databases and support systems
To coordinate, log, assign and report issues and elevate if necessary
To promote good working relationships with all stakeholders and service users.
To ensure the strictest confidentiality is always maintained
To always adhere to the Company’s Health and Safety Policy and related procedures, taking into consideration your own health and safety and that of your colleagues
To assist the senior management, managers and colleagues within the Chrysalis Group.

PERSON SPECIFICATION

Skills, qualifications and experience required

Essential

At least 3 years of proven experience supporting people in recovery from addiction and related issues
Proven experience helping people retain tenancies and avoiding homelessness
Proven experience supporting people to access community services
Experience in helping people gain life and educational skills.
Previous experience in onboarding and managing volunteers and peer mentors
Knowledge of and application of Safeguarding
Demonstrated counselling skills and ability to facilitate group work effectively, both individually and with co-facilitators.
Strong interpersonal skills, with the ability to set, communicate and maintain clear boundaries.
Understanding of addiction and recovery processes, particularly lived experience.
To cover out-of-hours support as needed.
Excellent organisational skills and ability to prioritise and manage own workload
Highly motivated with the ability to primarily work on own initiative as well as being a valuable team player
Good time and diary management skills with the ability to work to tight deadlines
Ability to adhere to policies & processes
Understanding of working sensitively and the need for confidentiality at all times
A willingness to learn and undertake continuing professional development training
IT literate to include MS Office (Word, Excel and Microsoft Outlook).

Desirable but not essential