Project Manager - NATS

BT Group; Glasgow; On-site; GBP 1,000,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dynamic project manager to lead significant delivery projects in IT and network technologies. This role involves engaging directly with customers, managing complex projects with substantial budgets, and ensuring compliance with governance standards. You will be pivotal in shaping customer experiences and driving operational excellence. The company values diversity and inclusion, offering flexible working arrangements and a comprehensive benefits package, including a generous pension scheme and a 10% on-target bonus. If you have a passion for technology and project management, this opportunity is perfect for you.

Benefits

10% on-target bonus

BT pension scheme

Family leave

Health support

Annual leave

Virtual GP

Carer’s leave

Training

Share schemes

Qualifications

• Experience in delivering IT and network technologies across sectors.
• Strong project management skills with a proven track record.

Responsibilities

• Lead delivery of large, complex projects that impact customer outcomes.
• Manage project risks and ensure compliance with governance standards.

Skills

IT and network technologies

Project management

Stakeholder management

Commercial acumen

Negotiation skills

Communication skills

Risk management

Job description

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Posting Date: 1 May 2025

Function: Service

Unit: Business

Location: Alexander Bain House, Glasgow, United Kingdom

Internal to Service business unit only

You’ll be directly engaging with customers in leadership roles (IT Manager, Programme Manager, etc.) and be viewed by them as leading significant, highly visible delivery projects. Your team’s output and behaviors will shape customer experience. Preferably, you will have telecoms experience in core network, WAN/LAN, or cloud voice/contact centre environments. You will promote and shape project management methods/tools and ensure compliance with governance/standards set by the PMO or contract.

What you’ll be doing

1. Accountable for leading the delivery of large, complex projects, programmes, or portfolios that provide significant benefits and risks to customers. The delivery will be highly visible and recognisable.
2. Manage project risks for BT and customers, using adaptable project management methods depending on risk profile and governance needs.
3. Ensure the PMO and resourcing functions have clear visibility of upcoming demands and contract requirements.
4. Act as a customer champion, establishing customer needs and leveraging operational and technical expertise to deliver excellent experiences by resolving issues and ensuring quality and timeliness.
5. Understand the customer’s business context and the impact of the programme on business outcomes.
6. Collaborate with Practice and Hub Managers and the Client Services team to ensure consistent delivery.

Skills You'll Need

• Experience delivering a broad range of IT and network technologies across various sectors.
• Experience managing projects with budgets from £1 million to £20 million, including professional services and hardware.
• Strong project management skills with a track record of delivering technical solutions.
• Commercial and financial acumen to identify profit and new business opportunities.
• Excellent stakeholder management skills, working effectively with internal and external partners.
• Negotiation, communication, and decision-making skills.
• Ability to understand customer challenges and interpret commercial contracts to identify risks and opportunities.

Benefits include a 10% on-target bonus, BT pension scheme (minimum 5% employee contribution, 10% BT contribution), family leave, health support, annual leave, virtual GP, carer’s leave, training, and share schemes.

BT, with over 175 years of heritage, is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We value diversity and inclusion, fostering innovation and providing opportunities for everyone. We encourage flexible working arrangements and offer reasonable adjustments during the selection process.

We are committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but don’t meet every requirement, please apply anyway—you might be the right fit for this or other roles in our team.