Project Manager (Customer Success)

ROECNY PTE. LTD.; High Street, Penarth; On-site; GBP 45,000 - 65,000; Full time

Job summary

ROECNY PTE. LTD. is seeking a dynamic professional to lead market development and client management for its digital banking solution. The role requires strong communication, cross-functional collaboration, and ability to align stakeholder expectations with client requirements.

The successful candidate will drive strategic initiatives, manage partnerships, and ensure timely delivery across project milestones, leveraging digital marketing know-how and MS Office tools to support business growth.

Qualifications

• Prior experience in market development within financial services.
• Strong communication and coordination skills with an agile mindset.
• Proven ability in market development and client relationship management.
• Proficiency with MS Office and online collaboration tools.
• Willingness to travel frequently for long-term client engagements.

Responsibilities

• Coach and develop team members to handle responsibilities with agility.
• Identify and manage direct costs with proper authorisations.
• Use information to position ROECNY's digital banking solution for clients.
• Scope and analyse new project business cases from need identification to stakeholder approval.
• Apply structured project management to meet milestones.
• Perform gap analysis at each milestone of digital banking solution development.
• Anticipate IT risks and implement controls to reduce risk to acceptable levels.
• Ensure terms with suppliers are set within legally binding contracts.
• Communicate visual presentations of the ROECNY digital payment solution to clients.
• Propose innovative design approaches during ROECNY setup to overcome obstacles.
• Review industry innovations using SWOT to identify improvements for the solution.
• Assess development areas of the solution aligned with new client requirements.
• Communicate effectively with internal and external stakeholders to resolve issues.
• Allocate resources efficiently across milestones and workstreams including manhours and hardware/software.
• Devise a solution architecture and blueprint for the digital banking solution.
• Incorporate stakeholder expectations into the final solution.
• Create action plans to develop the digital banking solution.

Skills

Finance Industry

Communication skills

Market development

Client management

Digital marketing

Willing to travel

Education

Financial representative licence (MAS)

Tools

MS Office

Online collaboration tools

Job description

Responsibilities

• 1. Able to coach and develop team members to handle responsibilities with agility and a positive mindset
• 2. Able to identify and manage the direct costs associated with the project to be undertaken, through careful tracking, documentation, and proper authorisations
• 3. Able to identify and use all the available information and data for the purpose of scoping ROECNY's unique business position in the industry to offer products and services which clients will have demand for
• 4. Able to handle the end-to-end actions of a new project business case with all the details covering the requirements of the clients. This will involve the initial identification of the need, analyzing options, evaluating risks and financials, and structuring the case for stakeholder approval
• 5. Able to use structured project management approach to ensure timely achievement of the requirements under each project milestone
• 6. Able to perform gap analysis at every milestone of the digital banking solution development to ensure the identified gaps are addressed and not brought forward to the next stage
• 7. Able to anticipate information technology‑related risks for the digital payment solution projects, and manage the risks through proper set up and implementation of procedures and controls, with the end goal of significantly reduce the risks to an acceptable level
• 8. Able to ensure all the terms and conditions are agreed with the project's suppliers, and within a legally binding contract
• 9. Able to communicate using various techniques all the visual presentations of the ROECNY digital payment solution that the client requires
• 10. Able to resolve issues through using innovative design approaches during the ROECNY digital payment solution set up for clients.It involves thinking out of the box and being creative because traditional, run‑of‑the‑mill methods continue to hit an obstacle with no resolution. It also involves being bold and being able to justify to the client why the innovative solution is the best approach
• 11. Able to screen through the industry and review available innovations using a SWOT (strengths, weaknesses, opportunities and threats) analysis approach so as to identify areas that potentially can improve ROECNY's digital banking solution for clients
• 12. Able to assess potential areas of development of the ROECNY digital banking solution in line with new client requirements
• 13. Able to communicate effectively with both internal and external stakeholders to resolve issues
• 14. Able to utilise resources well and make sure the resources are well allocated to every identified milestone and waypoints within the overall project management plan to achieve all the objectives for developing the digital banking solution for clients. The resources include, but are not limited to, manhours and company hardware and software.
• 15. Able to devise a solution architecture and blueprint to be used toward the development of the digital banking solution for clients
• 16. Understand all the expectations of ROECNY's various stakeholders and incorporate them into the digital banking solution for clients
• 17. Able to devise action plans to develop the digital banking solution for clients

Job Requirements

• Industry Experience: Prior experience in market development within the financial industry and access to key client resources are highly preferred.
• Communication and Coordination Skills: Strong communication and interpersonal skills, with an agile mindset, proactive attitude, and enthusiasm for teamwork.
• Market Development and Client Management: Demonstrated ability in market development and client relationship management, with a collaborative spirit.
• Technical Proficiency: Familiarity with Microsoft Office tools and internet-based communication platforms for efficient work processes.
• Digital Marketing Expertise: In-depth understanding of new media marketing platforms, including social media, short videos, live streaming, and e‑commerce models.
• Knowledge of internet marketing strategies: A plus.
• Licence Requirement: Possesses a relevant financial representative licence recognised by the Monetary Authority of Singapore or equivalent regulatory authority.
• Willingness to Travel: Ability and willingness to undertake frequent and long‑term business travel as required.

What We Offer

• 1. Competitive Salary: Attractive compensation package based on experience and qualifications.
• 2. Career Growth: Opportunities for professional development in a fast‑growing digital banking environment.
• 3. Innovative Work Environment: Be part of a forward‑thinking team shaping the future of digital finance.
• 4. Comprehensive Benefits: Including but not limited to medical insurance, annual leave, and performance‑based bonuses.