Program Manager (Customer Acquisition)

ROECNY PTE. LTD.; High Street, Penarth; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth

Innovative Environment

Comprehensive Benefits

Job summary

ROECNY PTE. LTD. seeks a market development professional in the digital banking space to lead client relationships, market expansion, and strategic program management. You will coordinate cross-functional teams, manage budgets, and drive innovative solutions for clients.

Ideal candidates have MAS-licensed regulatory experience, strong communication skills, and willingness to travel for long-term client engagements across regions.

Qualifications

• Industry experience in market development within the financial industry.
• Strong communication and interpersonal skills with an agile mindset.
• Demonstrated ability in market development and client relationship management.
• Familiarity with MS Office and internet-based communication platforms.
• Digital marketing knowledge including social media, short videos, live streaming, e-commerce.
• Licence recognised by MAS or equivalent regulatory authority.
• Willingness to undertake frequent and long-term travel.

Responsibilities

• Coach and develop team members with agility and a positive mindset.
• Identify and manage direct costs with tracking, documentation, and approvals.
• Scope ROECNY's unique business position to offer in-demand products and services.
• Handle end-to-end actions of a new program business case including needs analysis, options, risks and financials.
• Use structured program management to meet milestones.
• Perform gap analyses at each milestone of digital payment solution development.
• Anticipate IT-related risks for digital banking programs and implement controls.
• Ensure terms and conditions are agreed with suppliers within contracts.
• Communicate visually using ROECNY digital payment solution presentations for clients.
• Resolve issues through innovative design approaches and justification of the best solution.
• Conduct SWOT analysis to identify improvement areas for the digital banking solution.
• Assess development areas of the ROECNY digital payment solution per client requirements.
• Communicate effectively with internal and external stakeholders to resolve issues.
• Allocate resources to milestones and ensure objectives are met with available hardware/software.
• Devise solution architecture and blueprint for development of the digital payment solution.
• Incorporate stakeholder expectations into the digital payment solution.
• Devise action plans to develop the digital banking solution.

Skills

Market development

Communication skills

Client management

Digital marketing

Licence (financial representative)

Willingness to travel

Agile mindset

Tools

MS Office

Job description

Key Responsibilities

• Able to coach and develop team members to handle responsibilities with agility and a positive mindset
• Able to identify and manage the direct costs associated with the program to be undertaken, through careful tracking, documentation, and proper authorisations
• Able to identify and use all the available information and data for the purpose of scoping ROECNY's unique business position in the industry to offer products and services which clients will have demand for.
• Able to handle the end-to-end actions of a new program business case with all the details covering the requirements of the clients. This will involve the initial identification of the need, analysing options, evaluating risks and financials, and structuring the case for stakeholder approval
• Able to use structured program management approach to ensure timely achievement of the requirements under each program milestone
• Able to perform gap analysis at every milestone of the digital payment solution development to ensure the identified gaps are addressed and not brought forward to the next stage
• Able to anticipate information technology-related risks for the digital banking solution programs, and manage the risks through proper set up and implementation of procedures and controls, with the end goal of significantly reduce the risks to an acceptable level.
• Able to ensure all the terms and conditions are agreed with the program's suppliers, and within a legally binding contract
• Able to communicate using various techniques all the visual presentations of the ROECNY digital payment solution that the client requires
• Able to resolve issues through using innovative design approaches during the ROECNY digital payment solution set up for clients.It involves thinking out of the box and being creative because traditional, run-of-the-mill methods continue to hit an obstacle with no resolution. It also involves being bold and being able to justify to the client why the innovative solution is the best approach
• Able to screen through the industry and review available innovations using a SWOT (strengths, weaknesses, opportunities and threats) analysis approach so as to identify areas that potentially can improve ROECNY's digital banking solution for clients
• Able to assess potential areas of development of the ROECNY digital payment solution in line with new client requirements
• Able to communicate effectively with both internal and external stakeholders to resolve issues
• Able to utilise resources well and make sure the resources are well allocated to every identified milestone and waypoints within the overall program management plan to achieve all the objectives for developing the digital payment solution for clients. The resources include, but are not limited to, manhours and company hardware and software.
• Able to devise a solution architecture and blueprint to be used toward the development of the digital payment solution for clients
• Understand all the expectations of ROECNY's various stakeholders and incorporate them into the digital payment solution for clients
• Able to devise action plans to develop the digital banking solution for clients

Job Requirements

• Industry Experience: Prior experience in market development within the financial industry and access to key client resources are highly preferred.
• Communication and Coordination Skills: Strong communication and interpersonal skills, with an agile mindset, proactive attitude, and enthusiasm for teamwork.
• Market Development and Client Management: Demonstrated ability in market development and client relationship management, with a collaborative spirit.
• Technical Proficiency: Familiarity with Microsoft Office tools and internet-based communication platforms for efficient work processes.
• Digital Marketing Expertise: In-depth understanding of new media marketing platforms, including social media, short videos, live streaming, and e-commerce models. Knowledge of internet marketing strategies is a plus.
• Licence Requirement: Possesses a relevant financial representative licence recognized by the Monetary Authority of Singapore or equivalent regulatory authority.
• Willingness to Travel: Ability and willingness to undertake frequent and long-term business travel as required.

What We Offer

• Competitive Salary: Attractive compensation package based on experience and qualifications.
• Career Growth: Opportunities for professional development in a fast-growing digital banking environment.
• Innovative Work Environment: Be part of a forward‑thinking team shaping the future of digital finance.
• Comprehensive Benefits: Including but not limited to medical insurance, annual leave, and performance‑based bonuses.