Project Manager/Customer Service

The Council of Industry; Scotland; On-site; USD 55,000 - 75,000; Full time

Job summary

An established industry player is seeking a Project Manager to join their dynamic Inside Sales Team. This role involves managing customer orders from conception to completion, ensuring seamless coordination between sales, engineering, and production teams. You will be responsible for maintaining high standards of customer service, processing orders accurately, and collaborating with a talented team to tackle any challenges. With a focus on professional growth and a comprehensive benefits package, this opportunity is perfect for those looking to make a significant impact in a thriving environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Holidays

Wellness Programs

Training Programs

Work-Life Balance

Qualifications

• Three years of experience in customer service or project coordination.
• Familiarity with CRM and ERP systems is essential.

Responsibilities

• Manage the commercial ordering process from inquiry to delivery.
• Collaborate with teams to handle technical and logistical issues.

Skills

Customer Service

Project Coordination

Communication Skills

Time Management

Creative Thinking

Education

Project Management Certification

Experience in Manufacturing Industry

Tools

CRM Systems

ERP Systems

Job description

Overview

Join the Selux Inside Sales Team as a Project Manager. This position is located in Highland, New York. As Project Manager, you will manage customer orders from conception to completion and coordinate with sales, engineering and production to ensure customer expecations are met.

Work schedule: Monday - Thursday 7:30 am - 5:00 pm, Fridays, 7:30 am - 11:30 am

Pay Range: $55,000 - $75,000/year

Full benefits package including medical, dental, vision, life insurance, 401k with match, paid holidays and more

Responsibilities

Essential Duties and Responsibilities:

• Manage the commercial ordering process from initial inquiry through delivery, including responding to RFQs and preparing quotes.
• Be proficient and stay up to date on the sales process, technical details, limitations and customization options for all products.
• Handle incoming inquiries via email and phone, documenting all into our CRM. Noting any complexities for the project very clearly in the CRM to ensure all team members have high level visibility into the project.
• Process orders and submittal packages while maintaining accuracy per company policies and procedures.
• Review and understand specification documents and reflected ceiling plans for all quotations and orders. Request clarification from agency partners where needed.
• Collaborate with wider Selux team to handle technical and logistical issues as needed.
• Help maintain a knowledge base of customer inquiries and product information.
• Brainstorm and help to implement ideas, sales processes, customer experience.

Qualifications

Education and Experience:

• Three years customer service or project coordination experience
• Familiarity with CRM and ERP systems
• Manufacturing industry experience preferred, but not required
• Project Management Certification preferred, but not required

Job Knowledge and Skills:

• Familiarity with the commercial specifying and purchasing process is a plus.
• Ability to think creatively in order to understand and visualize client requests.
• Strong verbal and written communication skills. We value responding to clients in a friendly, timely, and concise manner.
• Excellent time management and organizational skills required.

Company Website

https://www.selux.us/

Company Profile

EmploymentSelux Corporation has a successful track record of tremendous growth and sustainability as a world-wide manufacturer of architecturally designed luminaires, nestled right here in the Hudson Valley. We offer a great variety of interesting work, allowing our employees exposure to both the interior and exterior architectural lighting market, in addition to many European affiliates.

Selux Corporation recruits and retains talented employees who are interested in making a long-term commitment to an organization that continually invests in the latest manufacturing techniques and new technologies, as well as its employees.

BenefitsSelux Corporation’s benefit philosophy is simple—we want to help our employees to build great futures. We are doing that through comprehensive health plans, wellness programs, dental and vision coverage, short and long term disability programs, company paid life insurance, 401(k), training programs, and an emphasis on work-life balance. Selux is committed to offering affordable benefit plans to its employees by having low employee contributions, co-payments, and deductibles, while providing access to the best possible care available. Contact our Human Resource Department for more detailed information

Selux Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.