Customer Success Manager

Automation Experts Ltd; West Midlands Combined Authority; Remote; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Success Manager to enhance client relationships and drive growth. In this dynamic role, you will manage service agreements, conduct performance reviews, and collaborate with various teams to ensure customer satisfaction. Your expertise in consultative selling and exceptional communication skills will be vital in fostering positive relationships with clients. This position offers the flexibility of working from home across the UK, along with a competitive salary and attractive benefits. If you're passionate about customer success and looking to make a significant impact, this opportunity is perfect for you.

Benefits

25 days holiday

Bonus scheme up to 10%

Salary sacrifice pension scheme

Life insurance

Qualifications

• Proven experience as a Customer Success Manager or similar role.
• Exceptional communication skills and ability to foster relationships.

Responsibilities

• Manage retention and growth of support and service agreements.
• Attend client meetings to review SLAs and future site needs.
• Propose and implement action plans based on customer needs.

Skills

Customer Success Management

Consultative Selling

Exceptional Communication Skills

Document Creation

Stakeholder Management

Financial Performance Analysis

Education

Degree in Communications or Marketing

Tools

CRM Software

Microsoft Office Suite

Job description

Leading systems integrator requires a Customer Success Manager. You will provide professional performance reviews and consultancy services to a varied client base.

Customer Success Manager - £50-60k + Benefits

Work From Home - UK Wide. Ref: 24534

Key responsibilities include managing the retention and growth of support and service agreements, preparing proposals, and monitoring financial and operational performance. You will attend client performance review meetings and renewal negotiations.

Customer Success Manager - The Role:

1. Calculate and prepare contract proposal documentation.
2. Attend client meetings to review SLAs and future site needs.
3. Manage interface with Sales, Finance, and Commercial teams.
4. Build strong relationships with customers and internal stakeholders.
5. Analyse, forecast, and report financial performance of service contracts.
6. Identify and share market trends and customer needs.
7. Propose, discuss, and implement action plans.
8. Support the launch of new services and tools via contract negotiations and promotions.
9. Demonstrate delivery performance value to customers.
10. Mitigate risks and meet order intake, revenue, and margin targets.
11. Apply best practices, identify opportunities for cross and up-selling, and ensure contract and site meeting deadlines.

Customer Success Manager - The Person:

1. Proven experience as a Customer Success Manager, Contract Manager, or similar role.
2. Experience in document creation and value-pricing.
3. Experience working with senior customer stakeholders.
4. Consultative selling experience.
5. Exceptional communication skills and ability to foster positive relationships.
6. A degree in communications or marketing is preferred.
7. High computer literacy.
8. Knowledge of customer success processes.
9. Willingness to undertake UK business travel.

Benefits include:

• 25 days holiday
• Bonus scheme up to 10% of salary
• Salary sacrifice pension scheme
• Life insurance

For further information, contact Sharon Hill at 01902 212000 or 07764 208419, or email [e-mail].

Interested in automation, control systems, process control, or systems integration? Register your details at www.automationexperts.co.uk for a full list of live positions and a customized automated job alert service. Free and confidential.

Set up job alerts

Enter your email address to receive alerts for similar jobs. By submitting your email, you agree to our terms and conditions.