Project Manager - Customer Journey Optimization (Pensions)

Miryco Consultants Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading pensions specialist in London is seeking an adaptable Project Manager to enhance the customer journey. You will engage in initiatives that affect the experience of policyholders. The ideal candidate has 3-5 years of relevant experience, excels in fast-paced environments, and can manage multiple projects effectively. This full-time position offers a dynamic opportunity to implement impactful processes.

Qualifications

• 3-5 years’ experience mapping and improving the customer journey.
• Creative and adaptable, able to pick up new things quickly.
• Experience working in a fast-paced environment.

Responsibilities

• Implement processes and frameworks around the customer journey.
• Liaise with the business to develop actionable solutions for improvement.

Skills

Customer journey mapping

Adaptability

Project management

Job description

A leading pensions specialist in London is seeking an adaptable Project Manager to enhance the customer journey. You will engage in initiatives that affect the experience of policyholders. The ideal candidate has 3-5 years of relevant experience, excels in fast-paced environments, and can manage multiple projects effectively. This full-time position offers a dynamic opportunity to implement impactful processes.