Project Management - Customer Journey Improvements - Leading Pensions Specialist

Miryco Consultants Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading pensions specialist in London is seeking an adaptable Project Manager to enhance the customer journey. You will engage in initiatives that affect the experience of policyholders. The ideal candidate has 3-5 years of relevant experience, excels in fast-paced environments, and can manage multiple projects effectively. This full-time position offers a dynamic opportunity to implement impactful processes.

Qualifications

• 3-5 years’ experience mapping and improving the customer journey.
• Creative and adaptable, able to pick up new things quickly.
• Experience working in a fast-paced environment.

Responsibilities

• Implement processes and frameworks around the customer journey.
• Liaise with the business to develop actionable solutions for improvement.

Skills

Customer journey mapping

Adaptability

Project management

Job description

Project Management – Customer Journey Improvements – Leading Pensions Specialist

Miryco Consultants is working with a leading pensions specialist to add a Project Manager to their TPA function. You will immediately be involved in projects that directly impact their policyholder experience.

This person will sit across the Third Party Administrator's and be responsible for implementing processes and frameworks around the customer journey. They will also liaise with the business to come up with actionable solutions for continuous improvement.

Experience & Qualifications

• 3-5 years’ experience mapping and improving the customer journey.
• Creative and adaptable, can pick up new things quickly.
• Experience working in a fast-paced environment and managing multiple projects.

Location

London

Information & Contact

Please note: If you are not contacted within five working days of submitting your application, then unfortunately you have not been shortlisted for this position. We will, however, be in touch should there be any other opportunities of potential interest suiting to your skills.

For similar opportunities, follow Miryco Consultants on LinkedIn.

Seniority level

Associate

Employment type

Full-time

Job function

Finance and Customer Service