Project Manager, Client Service (Healthcare)

Guidepoint London; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Medical coverage (BUPA)

Professional development

Team building events

Volunteer days

Job summary

Guidepoint London is seeking a dynamic Client Service professional to own day-to-day client relationships and ensure delivery excellence. You will coordinate a team of Associates to fulfill research requests on trends, markets, and technologies, while coaching staff on advisor sourcing and client satisfaction.

In this role, you will partner with Business Development to maximise client value and with fellow Project Managers to provide industry guidance.

Qualifications

• Bachelor’s or Master’s degree required.
• 2+ years of client-facing or account management experience.
• Previous experience managing a team.
• The right to work in the UK.

Responsibilities

• Serve as the main point of contact for day-to-day client relationships and service delivery.
• Coordinate with Associates to fulfill client research requests on industry trends, market opportunities, and new technologies.
• Train Associates on sourcing, recruiting, interaction, and screening for best advisor matches.
• Work with Business Development to optimize clients’ use of Guidepoint’s services.
• Collaborate with other Project Managers to provide industry guidance on projects.

Skills

Client management

Team leadership

Communication

Time management

Results driven

Education

Bachelor’s or Master’s degree

Job description

Overview

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

Interview Process

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory

What You Will Own

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
• Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
• Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
• Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
• Work with other Project Managers on the team to provide industry guidance for projects

Experience You Will Bring

• Bachelor’s or master’s degree
• 2+ years of client-facing or account management experience
• Previous experience managing a team
• The right to work in the UK

Skills You Will Bring

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer

• Competitive salary, bonus and benefits
• Excellent medical coverage through BUPA
• Excellent professional development opportunities
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour, Social Events, Summer Fridays
• Year-round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs
• Volunteer days

About Guidepoint

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.