Associate, Client Service (Class of 2027)

Guidepoint; Manchester; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model

Medical coverage (BUPA)

Monthly social events

Job summary

Guidepoint, Manchester, England, is seeking an Associate in Client Service to connect clients with top experts and manage research requests. The hybrid role focuses on identifying specialists, recruiting new advisors, and coordinating with project managers to satisfy client inquiries.

The position requires initiative, strong communication, and the right to work in the UK. Start dates in mid-2027 are anticipated, with a collaborative, growth-oriented team culture.

Qualifications

• Previous internship/volunteering/extracurriculars.
• The right to work in the UK.

Responsibilities

• Identify experts that fit client needs and recruit them into Guidepoint’s network.
• Collaborate with Project Managers to tailor consultations for clients.
• Screen and present expert profiles to clients for approval.
• Develop strategies to meet client project requests in a timely manner.

Skills

KPI-driven

Lead generation

Communication

Time management

Team collaboration

Proactive learner

Education

Right to work in the UK

Tools

LinkedIn

CRM software

Job description

Associate, Client Service (Class of 2027)

Manchester, England, United Kingdom

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position based in Manchester.

All applicants must have the right to work in the UK.

Interview Process:

• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Complete a simulated client request and gain more insight into the role
• Mock Interview
• Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects
• Work with Project Managers to develop strategies for satisfying each client project request
• Utilise LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Previous internship/volunteering/extracurriculars
• The right to work in the UK

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

• Competitive salary, bonus and benefits
• Excellent medical coverage through BUPA
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour, Social Events, Summer Fridays
• Year-round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs

Start Dates:

• July 2027
• August 2027
• September 2027

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.