Project Manager, Client Service (Corporate)

Guidepoint Global, LLC.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary & bonus

Medical coverage through BUPA

Supportive culture and recognition of高

Job summary

Guidepoint is seeking a Project Manager, Client Service (Corporate) based in London. You will manage key client accounts and oversee a team of Associates to match clients with Advisors for research, due diligence and trend analysis.

You will lead day-to-day client relationships, collaborate with business development, and provide industry guidance to ensure exceptional service delivery and client satisfaction.

Qualifications

• 2+ years of client-facing or account management experience; previous experience managing a team.
• The right to work in the UK.
• Bachelor’s or master’s degree required.

Responsibilities

• Manage key client accounts and oversee a team of Associates.
• Match clients with Advisors for projects and ensure successful delivery.
• Serve as main point of contact for day-to-day client relationship and service delivery.

Skills

KPI-driven

Fast-paced environment

Time management

People skills

Curiosity

Verbal communication

Teamwork

Education

Bachelor’s or master’s degree

Job description

Project Manager, Client Service (Corporate)

London, England, United Kingdom

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Interview Process:

• Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview
• Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
• Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
• Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
• Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
• Work with other Project Managers on the team to provide industry guidance for projects

Experience You Will Bring:

• Bachelor’s or master’s degree
• 2+ years of client-facing or account management experiencePrevious experience managing a team
• The right to work in the UK

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

• Competitive salary, bonus and benefits
• Excellent medical coverage through BUPA
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour, Social Events, Summer Fridays
• Year-round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

#LI-HYBRID