Project Manager

SGS & Co; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

SGS & Co in the United Kingdom is seeking a Project Manager to lead customer service for a major retail client in packaging artwork. This role involves coordinating projects, managing pack changes, and ensuring quality service from brief to final artwork approval.

Key responsibilities include acting as a contact point for stakeholders, managing artwork processes, and maintaining job reports. Ideal candidates will have experience in FMCG environments and excellent communication skills.

Qualifications

• Strong organisational and coordination skills required.
• Experience in managing FMCG packaging projects.
• Proficient in Microsoft Office is essential.

Responsibilities

• Act as a point of contact for the client and suppliers.
• Coordinate packaging artwork projects effectively.
• Manage the end-to-end pack change process.

Skills

Strong organisational and coordination skills

Experience managing multiple packaging or artwork projects in an FMCG environment

Good understanding of print processes and packaging materials

High attention to detail

Confident communicator with strong customer service skills

Proficient in Microsoft Office

Experience working with FMCG brands or retailers

Willingness to work overtime when required

Job description

Position Summary

The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. This role is supplier and printer-facing and service-driven, focused on coordinating packaging artwork projects, managing pack changes and ensuring a smooth, efficient and high-quality service from brief through to final approved artwork. An understanding of FMCG packaging and print processes is essential.

Key Responsibilities

Customer & Project Coordination

• Act as a point of contact for the AM, supplier and printer delivering a professional and responsive service
• Coordinate new and updated packaging artwork projects across the client’s brand portfolio
• Manage the end-to-end pack change process, including artwork updates, repro, proofs and approvals
• Maintain all internal systems and job status reports

Briefing, Artwork & Approvals

• Gather accurate briefs and submit them to the production team
• Ensure all briefs are clear and concise containing all relevant information from the AM for production to work to right first time.
• Collate artwork amends and manage feedback between client and production
• Coordinate and lead Banton Handover meetings, issuing actions and minutes
• Ensure all artwork is approved by relevant client departments before final file release
• Advise on print and technical feasibility with support from internal print and technical teams

Timeline & Issue Management

• Communicate key milestones and critical path timelines to all stakeholders
• Monitor progress and elevate risks or delays where appropriate
• Support press attendance and print sign-off when required

Relationship & Service Management

• Build and maintain strong working relationships with client teams and print suppliers
• Always represent SGX professionally within the client environment
• Develop a strong understanding of the client’s culture and ways of working
• Identify opportunities for continuous improvement across client and internal processes

Skills & Experience

• Strong organisational and coordination skills
• Experience managing multiple packaging or artwork projects in an FMCG environment
• Good understanding of print processes and packaging materials
• High attention to detail and ability to remain calm under pressure
• Confident communicator with strong customer service skills
• Proficient in Microsoft Office
• Experience working with FMCG brands or retailers
• Willingness to work overtime when required

Personal Attributes

• Proactive and able to work independently
• Service-focused with strong empathy and listening skills
• Process-driven and solutions-oriented
• Confident working with stakeholders at all levels
• Collaborative team player with a professional presence