Project Manager

StepChange Debt Charity; Leeds; On-site; GBP 50,000 - 70,000; Full time

Job summary

StepChange Debt Charity in the United Kingdom is seeking an experienced Project Manager to own end-to-end delivery of high-impact digital and business change projects in a fast-paced, Agile environment.

You will lead cross-functional change projects from discovery through to implementation, ensuring timely, secure, and cost-effective delivery while embedding agile principles and coaching teams in new ways of working.

Qualifications

• Experience delivering complex business and/or digital change projects.
• Strong understanding of agile methodologies and ability to coach others during transition.
• Confidence managing cross-functional teams, third-party suppliers, and senior stakeholders.
• Commercial awareness: maintain focus on scope, benefits and delivery timelines under pressure.
• Sound judgement applying proportionate governance and risk controls.

Responsibilities

• Lead cross-functional change projects from discovery through to implementation with timely, secure, and cost-effective delivery.
• Embed agile principles and coach teams in new ways of working; champion a culture of accountability.
• Ensure change initiatives align with omni-channel service delivery and use of AI, cloud platforms, and self-service tools.

Skills

Proven experience delivering complex

Agile methodologies

Cross-functional teams

Senior stakeholders

Commercial awareness

Governance and risk controls

Ambition to progress to programme

Job description

Are you an experienced Project Manager who thrives in a fast-paced, agile environment?

Do you bring a strategic mindset and the confidence to challenge scope, stakeholders, and legacy thinking?

Ready to help shape the future of a purpose-driven organisation embracing digital, omni-channel transformation?

As Project Manager, you'll take end-to-end ownership of high-impact projects that sit at the heart of our transformation journey. You'll drive delivery using agile methodologies, support the evolution of our change management framework, and work closely with senior leaders to balance vision with commercial realism.

What you'll be doing

You'll lead cross-functional change projects from discovery through to implementation, ensuring timely, secure, and cost-effective delivery. That means more than just managing plans and risks - it means bringing rigor to scope, building business cases that stand up to scrutiny, and helping shape solutions that are right-sized, not over-engineered.

You'll work closely with the Portfolio Manager to embed agile principles, coach teams in new ways of working, and champion a culture of accountability. Our operating environment is shifting - we're embracing omni-channel service delivery, powered by AI, cloud platforms, self-service tools, and social media engagement. You'll play a key role in ensuring our change initiatives align with this vision.

At the same time, you'll bring the confidence to challenge stakeholder assumptions and resist pressure to design for every edge case. You'll help the organisation stay focused on outcomes - accepting that not every solution can serve every client, and that pace and pragmatism are key to long-term impact.

You'll also enjoy the autonomy to apply proportionate controls and governance, using your judgement to tailor your approach. We're a nimble organisation, not one bogged down by unnecessary process - and you'll be encouraged to try, fail, and iterate when needed.

About you

You're a confident, delivery-focused Project Manager who thrives in complex environments. With a strong grasp of agile principles and a pragmatic mindset, you know how to balance pace, control, and stakeholder expectations to drive meaningful outcomes. You're not just here to manage tasks - you want to shape the bigger picture and contribute to the charity's transformation journey.

You'll bring:

• Proven experience delivering complex business and/or digital change projects
• Strong understanding of agile methodologies, with the ability to coach and support others during transition
• Confidence managing cross-functional teams, third-party suppliers, and senior stakeholders
• Commercial awareness - able to stay focused on scope, benefits, and delivery timelines, even in high-pressure environments
• Sound judgement in applying proportionate governance and risk controls, tailored to the context
• A pragmatic mindset - able to challenge assumptions, prioritise outcomes, and accept that not every solution can meet every need
• Ambition to grow beyond project delivery - you want to contribute to strategy and progress into programme-level role.

**This role may be taken down before the closing date depending on the volume of responses**

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It's not just about the professional experience you bring - we're interested in who you are and your potential. If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help.