Project Manager

Spabreaks.com; Eastbourne; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Spabreaks.com is seeking a Project/Product Manager to own the design, ticketing, and build of a new back office system for managing bookings and availability on our marketplace. This is a 12-month fixed-term project where you will translate business needs into clear requirements and coordinate design and engineering through to launch.

You will gather input from operations, commercial and customer service, write precise user stories, and manage the backlog and UAT to ensure a smooth rollout

Qualifications

• Proven experience delivering internal tools or back-office systems, ideally in a marketplace, travel, or booking context.
• Strong ability to write clear tickets and specs for engineers and designers.
• Experience with availability/inventory or scheduling systems is a strong plus.
• Comfortable managing multiple stakeholders with competing priorities.
• Familiar with agile delivery tools and techniques.
• Excellent communication and translating technical trade-offs to non-technical stakeholders.

Responsibilities

• Own end-to-end delivery of the back-office system from discovery to launch and iteration.
• Gather and prioritise requirements from internal stakeholders (ops, commercial, customer service).
• Translate requirements into well-specified tickets (user stories, acceptance criteria) for design and engineering.
• Manage the build backlog day-to-day: prioritisation, sprint planning, unblocking the team.
• Coordinate UAT and rollout, including data migration from existing tools.

Skills

Project management

Product management

Agile delivery

Stakeholder management

Requirements gathering

Job description

Project/Product Manager (12 month Contact)

Brighton (Hybrid)

Company

Spabreaks.com is a dynamic and growing business, transitioning from private ownership into trade ownership with strong private equity backing.

Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe's leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 550 of the world's leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week and have won multiple industry awards.

We are a digital leader in the industry with now over +90% of our customers booking online and end to end connectivity with our valued spa partners, and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in online travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the online travel industry.

The Role

We're looking for a Project/Product Manager to own the design, ticketing, and build of a new back office system for managing bookings and availability for venues listed on our marketplace platform. This is a 12-month, fixed-term project role — a hands‑on delivery position where you'll translate business and operational needs into clear requirements, manage the ticket backlog, and coordinate design and engineering through to launch.

Key Responsibilities

• Own the end-to-end delivery of the back office system, from discovery through to launch and iteration
• Gather and prioritise requirements from internal stakeholders (ops, commercial, customer service
• Translate requirements into well-specified tickets (user stories, acceptance criteria) for design and engineering
• Manage the build backlog day-to-day: prioritisation, sprint planning, and unblocking the team
• Coordinate UAT and rollout, including any data migration from existing tools

What We're Looking For

• Proven experience as a Project/Product Manager delivering internal tools or back office systems, ideally in a marketplace, travel, or booking/reservations context
• Comfortable writing clear tickets and specs that engineers and designers can work from directly
• Experience working with availability/inventory or scheduling systems is a strong plus
• Confident managing multiple stakeholders with competing priorities
• Familiar with agile delivery tools and techniques
• Strong communicator — able to explain technical trade-offs to non-technical stakeholders and vice versa

Nice to Have

• Experience with marketplace platforms (two-sided supply/demand)
• Background in hospitality, leisure, or travel tech

Join us and be part of a team that values your growth, well-being, and success!