Project Managed Claims Coordinator

Sedgwick Claims Management Services Ltd; Leeds; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private healthcare plan

Holiday allowance 25 days + bank hols

Hybrid working from office or home

SIPP pension

Life assurance

Employee assistance programme

Wellbeing and digital GP apps

Group Income Protection

Discounts on products and services

Job summary

Sedgwick Claims Management Services Ltd. in Leeds is recruiting a Project Managed Claims Coordinator to lead a portfolio of large claims from first notification through to settlement.

You will act as the claim owner, coordinating with suppliers, contractors and stakeholders to identify the best solution for the customer. The role emphasizes clear communication, autonomy, and the use of advanced digital tools to enhance the customer journey.

Qualifications

• CILA qualification is an advantage but not essential.
• Experience managing claims across multiple clients.
• Excellent communication and customer service; negotiate settlements.

Responsibilities

• Act as the single contact point for customers, providing a first class service.
• Liaise with suppliers, manage claims, information, and supplier projects, and control all costs and payments.

Skills

Claims management

Communication skills

Customer service

Stakeholder liaison

Education

CILA qualification (advantage)

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Project Managed Claims Coordinator

Job Location: Leeds

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity to join the Agriculture and Rural Network (ARN) team as a Project Managed Claims Coordinator in our Leeds office. As a Project Managed Claims Coordinator in our ARN team, you will manage a portfolio of large claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim. As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.

Key Responsibilities

• Act as the single contact point for customers, providing a first class service.
• Liaise with suppliers, manage claims, information, and supplier projects, and control all costs and payments.

The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind. You will be an excellent communicator, self-motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry-leading technology. This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person.

Qualifications

• Chartered Institute of Loss Adjusters' Cert CILA qualification is an advantage but not essential.

Skills

• Experience in managing claims across multiple clients: Previous experience in a claims environment is essential. This can be from any type of insurance property claims as long as you have managed the claim from cradle to grave.
• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
• Excellent customer service is a must.

The skills that will be developed once working: We will provide all the Sedgwick specific training you need to thrive in this role. We can support you with professional qualifications and development.

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection
• Other benefits
• Voluntary flexible benefits - green car scheme
• health assessment
• travel insurance
• dental cover
• cycle to work scheme
• season ticket loan
• Discounts on various products and services

Additional Information

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com