Project Liaison Officer

Bron Afon; Cwmbran; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization is seeking a Project Liaison Officer to join its assets and investments team. The role involves delivering a property liaison service by ensuring resident involvement in improvement projects, alongside contract holders and community engagement. The ideal candidate will possess strong organizational skills and be eager to support the local community.

Qualifications

• Experience in property liaison and supporting contract holders.
• Ability to plan and prioritize workload effectively.
• Comfortable working on-site and engaging with contractors and the community.

Responsibilities

• Deliver excellent property liaison service to tenants and residents.
• Engage with contractors and customers to address needs locally.
• Support contract holders and ensure their voices are heard during improvement works.

Skills

Organizational skills

Customer engagement

Community interaction

Job description

This is a Permanent, Full-Time vacancy that will close in a month at 12:00 BST.

The Vacancy

We are seeking an experienced and motivated Project Liaison Officer to join our assets and investments team. Adopting a customer-focused approach, you will deliver an excellent property liaison service, ensuring that tenants and residents are actively involved, consulted, and listened to throughout any improvement or capital works programmes.

As a Project Liaison Officer, you will play a key role within the assets and investments team, working closely with our contractors and customers to deliver an excellent, locally responsive service where the needs of contract holders, residents, and others in the local community are recognized and proactively addressed.

The ideal candidate will understand how to actively support contract holders and residents, possess excellent organizational skills, be able to plan and prioritize their workload, and be comfortable working on-site engaging with contractors and community members.

Expected date of interviews: 16th - 17th July 2025

We are currently piloting a 4-day workweek (4DW), which started on Monday, 30 September 2024. To learn more about this initiative, please read the attached 4-day week information leaflet.

About Us

We make a difference in people’s lives every day. As an organization owned by the local community, we are proud of our achievements since 2008 and committed to continuous improvement to better serve the people across Torfaen and beyond. Joining us means contributing to our mission and demonstrating the value of our work to both our customers and the wider community.

We are committed to equality and diversity, creating a supportive environment where everyone feels valued and able to be themselves.