Project Lead - Centre of Best Practice (COBP)

ISS UK Limited; Reading; On-site; GBP 60,000 - 85,000; Full time

Job summary

ISS UK Limited in Reading is seeking a Project Lead – Centre of Best Practice (COBP) to lead contractual assurance, governance, and compliance activities in support of PFI contract hand back. You will act as the technical lead for the management of obligations under the Survey Deed, providing SME across contract obligations, hand back requirements, lifecycle compliance, and survey outputs.

Working with operations, technical, surveying and commercial teams to ensure assets and services meet

Qualifications

• Previous experience in a similar role is essential.
• Estates or technical background within Facilities Management (FM).
• Healthcare sector experience is essential.
• Mental health sector experience would be advantageous but is not essential.
• Strong client management and team management skills.
• Strong understanding of contractual compliance, governance, and commercial assurance.

Responsibilities

• Lead and maintain a commercial compliance framework across PFI services.
• Act as the subject matter expert for contract management best practice.
• Support the implementation of training and guidance on contract interpretation, SLAs, KPIs, and payment mechanisms.
• Monitor and assure compliance with contractual SLAs and KPIs.
• Conduct audits of service delivery, documentation, statutory compliance, and operational processes.
• Coordinate the review and assurance of contractual survey findings and Survey Deed obligations.
• Identify compliance gaps, risks, non-conformances, and performance failures, supporting the development of improvement plans.
• Review and challenge lifecycle submissions, variations, and commercial proposals, producing compliance reports highlighting risks, trends, and opportunities for improvement.

Skills

Contract management

Governance

Commercial assurance

FM experience

Healthcare sector experience

Client management

Team management

Flexible hours

Job description

Project Lead - Centre of Best Practice (COBP)

Project Lead - Centre of Best Practice (COBP)

Location: Reading, RG30 4EJ

Hours of work: 37.5

Contract Type: Permanent

We are seeking a Project Lead – Centre of Best Practice (COBP) to lead contractual assurance, governance, and compliance activities in support of PFI contract hand back.

Acting as the technical lead for the management of obligations under the Survey Deed, you will provide subject matter expertise across project agreement obligations, hand back requirements, lifecycle compliance, asset condition validation, and contractual survey outputs.

Job Description

We are looking for an experienced estates and technical professional with a strong FM background and healthcare sector experience.

Working closely with operational, technical, surveying, and commercial teams, you will ensure assets and services are delivered in accordance with contractual standards at expiry while helping to identify, mitigate, and manage contractual and commercial risks.

Key Responsibilities

• Lead and maintain a commercial compliance framework across PFI services.
• Act as the subject matter expert for contract management best practice.
• Support the implementation of training and guidance on contract interpretation, SLAs, KPIs, and payment mechanisms.
• Monitor and assure compliance with contractual SLAs and KPIs.
• Conduct audits of service delivery, documentation, statutory compliance, and operational processes.
• Coordinate the review and assurance of contractual survey findings and Survey Deed obligations.
• Identify compliance gaps, risks, non-conformances, and performance failures, supporting the development of improvement plans.
• Review and challenge lifecycle submissions, variations, and commercial proposals, producing compliance reports highlighting risks, trends, and opportunities for improvement.

Professional and Personal Competencies/Qualifications

• Previous experience in a similar role is essential.
• Estates or technical background within Facilities Management (FM).
• Healthcare sector experience is essential.
• Mental health sector experience would be advantageous but is not essential.
• Strong client management and team management skills.
• Ability to work effectively in a busy, fast-paced environment.
• Flexible approach to working hours.
• Strong understanding of contractual compliance, governance, and commercial assurance.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]