Project Lead (Hard FM)

ISS Facility Services UK; Reading; On-site; GBP 60,000 - 90,000; Full time

Job summary

ISS Facility Services UK is seeking an experienced Project Lead to drive contractual assurance, governance and compliance for PFI hand back. You will act as technical lead on obligations, lifecycle compliance and survey outputs, collaborating with operations and commercial teams to ensure assets and services meet contractual standards at expiry.

You will identify risks, mitigate issues and support best practice across contract management and compliance activities within a fast-paced environment.

Qualifications

• Experience in a similar role is essential.
• Estates or technical FM background within Facilities Management.
• Healthcare sector experience is essential.

Responsibilities

• Lead commercial compliance framework across PFI services.
• Act as SME for contract management best practice.
• Support training and guidance on contract interpretation, SLAs, KPIs and payment mechanisms.
• Monitor compliance with SLAs and KPIs.
• Conduct audits of service delivery, documentation and processes.
• Coordinate review of Survey Deed obligations.
• Identify gaps, risks and improvement plans.
• Review lifecycle submissions and commercial proposals and produce compliance reports.

Skills

Project management

FM background

Healthcare contracts

Education

Estates/FM background

Tools

Contract management

Governance & compliance

Job description

ISS Facilities Services UK are seeking an experienced Project Lead, to lead contractual assurance, governance, and compliance activities in support of PFI contract hand back. It is essential that you have solid Project Management experience, hard FM background and experience of PFI/Healthcare contracts.

Job Description

In this role, you will act as the technical lead for the management of obligations under the Survey Deed, providing subject matter expertise across project agreement obligations, hand back requirements, lifecycle compliance, asset condition validation, and contractual survey outputs.

Working closely with operational, technical, surveying, and commercial teams, you will help ensure assets and services are delivered in accordance with contractual standards at expiry. You will also play a key role in identifying, mitigating, and managing contractual and commercial risks while supporting best practice across contract management and compliance activities.

We are looking for an experienced estates and technical professional with a strong Facilities Management background and healthcare sector experience.

The successful candidate will provide leadership and assurance across contractual compliance activities, supporting service delivery teams in achieving contractual standards and ensuring effective governance throughout the contract lifecycle.

Key Responsibilities

• Lead and maintain a commercial compliance framework across PFI services.
• Act as the subject matter expert for contract management best practice.
• Support the implementation of training and guidance on contract interpretation, SLAs, KPIs, and payment mechanisms.
• Monitor and assure compliance with contractual SLAs and KPIs.
• Conduct audits of service delivery, documentation, statutory compliance, and operational processes.
• Coordinate the review and assurance of contractual survey findings and Survey Deed obligations.
• Identify compliance gaps, risks, non-conformances, and performance failures, supporting the development of improvement plans.
• Review and challenge lifecycle submissions, variations, and commercial proposals, producing compliance reports that highlight risks, trends, and opportunities for improvement.

Person Specification

• Previous experience in a similar role is essential.
• Estates or technical background within Facilities Management (FM).
• Healthcare sector experience is essential.
• Mental health sector experience would be advantageous but is not essential.
• Strong client management and team management skills.
• Ability to work effectively in a busy, fast-paced environment.
• Flexible approach to working hours.
• Strong understanding of contractual compliance, governance, and commercial assurance.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.